Front Desk & Admin Associate - OTP Clinic (Part-Time)

Acadia Healthcare; Madison (WI); On-site; USD 19,286,000 - 24,797,000; Part time

Job summary

Acadia Healthcare's Madison West Comprehensive Treatment Center seeks an Office Assistant for part-time hours to support administrative operations in an outpatient opioid treatment program in Madison, WI.

The role handles front-desk tasks, patient check-ins, billing, and clerical duties to keep the clinic running smoothly while ensuring confidentiality and HIPAA compliance. You will work with clinicians and staff to support patient care and clinic workflows.

Qualifications

• High school diploma or equivalent or better.
• Healthcare administrative experience preferred.
• Comfortable in OTP/recovery environment.
• Skilled at answering phones and greeting patients at front desk.
• Experience with billing, patient check-in, and appointment scheduling.
• Proficient with computer systems, word processing, and data entry.
• Familiar with office equipment and general clerical duties.
• Strong organizational skills and attention to detail.
• Professional and courteous communication in person, by phone, and in writing.
• Ability to maintain confidentiality and comply with HIPAA and 42 CFR Part 2.

Responsibilities

• Perform general administrative tasks per clinic procedures.
• Assist with answering phones, billing, typing, and filing.
• Cover front desk during peak hours or staff shortages.
• Sort, organize, and maintain office records.
• Assist with new patient enrollments as needed.
• Assist with insurance/billing reports as needed.
• Assist with patient drug testing procedures as required.
• Perform other duties as assigned.

Skills

Front-desk support

Phone etiquette

Communication skills

Organizational skills

Privacy/compliance

Billing/check-in experience

Education

High school diploma or equivalent

Tools

MS Word

Billing software

Job description

Acadia Healthcare's Madison West Comprehensive Treatment Center seeks an Office Assistant for part-time hours to support administrative operations in an outpatient opioid treatment program in Madison, WI.

The role handles front-desk tasks, patient check-ins, billing, and clerical duties to keep the clinic running smoothly while ensuring confidentiality and HIPAA compliance. You will work with clinicians and staff to support patient care and clinic workflows.