Part-Time Floor Leader: Elevate Sales & Customer Experience

Internal Job Board; Madison (WI); On-site; USD 23,000 - 28,000; Part time

Job summary

Lush Cosmetics North America is seeking a Part-Time Floor Leader in Madison to guide the sales team and deliver an exceptional customer experience. You will lead staff on the shop floor, coach associates, and ensure execution of brand standards and ethical values.

The role emphasizes sales coaching, product knowledge, and collaboration with management to maintain wave-to-front performance, store standards, and a positive work environment.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory/coaching experience in day-to-day operations.
• Ability to manage a fast-paced team and resolve issues efficiently.
• Interest in skincare and ethical beauty values.

Responsibilities

• Drive sales and deliver a world-class customer experience on the shop floor.
• Lead and coach a team of sales associates to meet and exceed goals.
• Educate customers on brand values and ethical practices.
• Develop staff through training, feedback, and performance reviews.
• Maintain visuals, merchandising, and stock accuracy on the floor.
• Support store opening/closing, cash handling, and safety procedures.

Skills

Customer service

Sales

Supervisory experience

Team leadership

Communication

Problem-solving

Fast-paced environment

Skincare passion

Job description

Lush Cosmetics North America is seeking a Part-Time Floor Leader in Madison to guide the sales team and deliver an exceptional customer experience. You will lead staff on the shop floor, coach associates, and ensure execution of brand standards and ethical values.

The role emphasizes sales coaching, product knowledge, and collaboration with management to maintain wave-to-front performance, store standards, and a positive work environment.