Part-Time Fabric & Craft Customer Concierge

Alternative HR, LLC; Sioux Falls (SD); On-site; USD 17,000 - 22,000; Part time

Job summary

Heirloom Creations is a locally owned sewing and embroidery machine store in Sioux Falls seeking a Part-Time Customer Service Associate to assist customers, measure and cut fabric, and process transactions with accuracy.

You'll help shoppers find supplies, maintain an organized showroom, and support events, classes, and promotions while learning product basics and company services. Prior customer-facing experience is preferred but not required.

Qualifications

• Previous customer service, retail, hospitality, or other customer-facing experience preferred.
• Strong communication and interpersonal skills.
• Friendly, dependable, professional, and team oriented.
• Willingness to learn product basics, store services, and customer support procedures.
• Strong attention to detail and accuracy, especially when measuring and cutting fabric.

Responsibilities

• Greet customers promptly and create a friendly, welcoming shopping experience.
• Assist customers in locating products and selecting fabrics and products that meet their needs.
• Safely and accurately measure, cut, and prepare fabric orders.
• Operate fabric cutting tools and equipment safely and efficiently.
• Answer customer questions in person and by phone and provide helpful, knowledgeable service.
• Learn basic information about company products, services, and promotions to assist customers and direct specialized questions to appropriate team members.
• Support the service department by checking machines in and out for repair and maintenance services.
• Process retail transactions accurately using the point-of-sale (POS) system.
• Stock shelves, merchandise products, and maintain an organized, attractive showroom.
• Assist with inventory management, receiving shipments, and restocking merchandise.
• Support in-store events, classes, demonstrations, and promotional activities.
• Maintain a professional understanding of company products, services, and promotions through ongoing training.
• Perform other duties as assigned to support store operations and customer satisfaction.

Skills

Customer service

Communication

Attention to detail

Math skills

Multitasking

Team player

Willingness to learn

Tools

POS system

Job description

Heirloom Creations is a locally owned sewing and embroidery machine store in Sioux Falls seeking a Part-Time Customer Service Associate to assist customers, measure and cut fabric, and process transactions with accuracy.

You'll help shoppers find supplies, maintain an organized showroom, and support events, classes, and promotions while learning product basics and company services. Prior customer-facing experience is preferred but not required.