Showroom Retail Associate

Shabby Fabrics; Post Falls (ID); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holidays

Employee discount

Referral program

Employee assistance

OT opportunities

Job summary

Shabby Fabrics in Post Falls, Idaho, is seeking a Showroom Retail Associate to deliver an exceptional customer experience on the sales floor. You will help customers find fabrics, kits, notions, and other products while maintaining neat displays and stock, and you will process purchases with care.

This role requires friendly, reliable, proactive individuals who enjoy crafts and fabric. Background checks may apply, and both full-time and part-time schedules are available at our in-person store.

Qualifications

• Experience: Retail or customer service in a craft, fabric, or specialty store environment preferred.
• Passion: Interest in fabric, quilting, sewing, or creative hobbies preferred.
• Skills: Strong communication, multitasking, and basic computer/POS familiarity.

Responsibilities

• Provide warm, knowledgeable customer service on the sales floor.
• Help customers find fabrics, kits, notions, and other products, offering guidance when needed.
• Assist with returns, exchanges, and basic issue resolution in a polite, professional manner.
• Follow store opening and closing procedures as assigned.
• Operate the cash register, processing purchases, returns, and gift cards with attention to detail.
• Receive, process, and organize new inventory; stock and stockroom organization.
• Assist with merchandising by maintaining attractive displays and neat stock.

Skills

Customer service

Communication

Multitasking

POS familiarity

Tools

POS system

Job description

About Shabby Fabrics

Since 2005, Shabby Fabrics has been spreading joy and creativity around the world! We’re a global leader in the quilting industry, loved for our innovative designs, original artwork, and top-notch quality. Nestled in beautiful Post Falls, Idaho, our mission is simple: inspire creativity and brighten lives.

We’re a team that values positivity, teamwork, and a drama-free workplace (yes, really!). Every person here is valued, and we work hard to make Shabby Fabrics a place people love to come to every day.

Why You'll Love This Role:

The Showroom Retail Associate is a key member of our retail team, responsible for creating an exceptional Showroom experience for every customer who visits. This role is highly hands-on and customer-focused, with responsibilities ranging from providing knowledgeable help on the sales floor to maintaining store cleanliness and completing purchases.

The ideal candidate is friendly, reliable, and proactive. Must be comfortable engaging shoppers, assisting with fabric selection, and pitching in with tasks during slower periods to support the overall business. This position is subject to a background check.

You will be a good fit if you can:

• Deliver warm, knowledgeable, and enthusiastic customer service that reflects the Shabby Fabrics brand.

• Help customers find fabrics, kits, notions, and other products, offering creative suggestions and guidance when needed.

• Assist with returns, exchanges, and basic issue resolution in a polite and professional manner.

• Follow store opening and closing procedures as assigned.

• Operate the cash register accurately, processing purchases, returns, and gift cards with attention to detail.

• Help receive, process, and organize new inventory, including unpacking, tagging, folding, and stocking products.

• Assist with merchandising by maintaining attractive displays and keeping products neat and well-stocked.

• During slower periods, proactively support inventory processing and organizing tasks (cutting, folding, replenishing stock, etc.).

Qualifications & Requirements

• Experience: Retail or customer service experience preferred, especially in a craft, fabric, or specialty store environment.

• Passion: An interest in fabric, quilting, sewing, or creative hobbies is highly preferred (hobbyists welcome!).

• Skills:

  • Strong communication and customer service skills

  • Ability to multitask and stay organized in a busy environment

  • Basic computer and POS familiarity (training provided)

• Physical Requirements:

  • Must be able to stand for extended periods

  • Lift and carry up to 40 lbs

  • Perform physical tasks such as stocking, cleaning, organizing, and fabric cutting

Perks & Benefits

• Competitive pay
• 401(k) with generous company match
• Major Medical, Dental, Vision, and Life Insurance (waiting periods apply)
• Paid Time Off, paid holidays, and paid breaks
• Employee discount (yes, you’ll want more fabric!)
• Referral program
• Employee Assistance Program
• Overtime opportunities available

Job Type: Full-time and Part-Time Available
Work Location: In person