Part-Time EyeCare Advisor — Customer-Focused Vision Care

LensCrafters; Grand Rapids (MI); On-site; USD 30,000 - 42,000; Part time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

LensCrafters EyeCare Advisor in Grand Rapids is seeking a part-time teammate to deliver the LensCrafters Experience, coaching patients through pre-examination steps and collaborating with optical staff. You will greet customers, explain procedures, and support eyewear selection with a strong focus on service quality and accuracy.

The role emphasizes HIPAA-compliant record handling and positive patient interactions.

Qualifications

• High School graduate or equivalent
• Strong customer service skills (internal and external)
• Knowledge of current fashion trends
• Strong communicator and listener
• Problem solving ability
• Familiarity with cash register, computers and calculators
• Organization skills
• Sales skills
• Strong basic math skills
• Knowledge of office and store merchandise

Responsibilities

• Greets customers within 30 seconds.
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services
• Attentive to details; reviews prescriptions and/or patient information carefully
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy
• Accurately operates the POS system, when required, collecting proper payment following company security procedures
• Takes pride in the appearance of the store and ensures visual displays are in accordance with guidelines

Skills

Customer service

Communication

Cash handling

Retail experience

Organizational skills

Education

High School diploma

Tools

POS system

Microsoft Excel

Job description

LensCrafters EyeCare Advisor in Grand Rapids is seeking a part-time teammate to deliver the LensCrafters Experience, coaching patients through pre-examination steps and collaborating with optical staff. You will greet customers, explain procedures, and support eyewear selection with a strong focus on service quality and accuracy.

The role emphasizes HIPAA-compliant record handling and positive patient interactions.