Part-Time Experience-First Sales Lead & Floor Leader

Build-A-Bear Workshop; Metairie (LA); On-site; USD 25,000 - 35,000; Part time

Job summary

Build-A-Bear Workshop is seeking a Sales Lead who also serves as Floor Leader on Duty to guide Bear Builders and drive store performance. The role emphasizes exceptional guest service, team direction, and adherence to Experience First principles on designated shifts, while functioning as a Bear Builder when not on duty.

Ideal candidates will have a high school diploma or GED and availability for 15–25 hours per week, with preferred experience in retail or Build-A-Bear store settings and a

Qualifications

• Must have strong guest service skills and a welcoming demeanor.
• Experience leading a small team or shift, with ability to guide associates.
• Excellent communication and the ability to provide feedback to management.

Responsibilities

• Be a role model to others in providing exceptional Guest service to ensure a memorable experience
• Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
• Model Experience First behaviors
• Provide feedback to the management team to make them aware of performance and compliance issues that the CWM and AWM are responsible for addressing

Skills

Guest service

Team leadership

Communication

Adaptability

Education

High school diploma or GED

Job description

Build-A-Bear Workshop is seeking a Sales Lead who also serves as Floor Leader on Duty to guide Bear Builders and drive store performance. The role emphasizes exceptional guest service, team direction, and adherence to Experience First principles on designated shifts, while functioning as a Bear Builder when not on duty.

Ideal candidates will have a high school diploma or GED and availability for 15–25 hours per week, with preferred experience in retail or Build-A-Bear store settings and a