Part-Time Customer Relations Specialist

Superior Walls of Upstate NY, Inc.; North East (Erie County); On-site; USD 21,000 - 30,000; Part time

Job summary

Superior Walls of Upstate NY, Inc. is seeking a friendly, proactive Part-Time Customer Relations Coordinator to engage prospective customers and support sales efforts. The role focuses on outbound outreach, inquiry responses, and maintaining organized CRM records while collaborating with sales and marketing.

The ideal candidate communicates clearly, learns quickly, and builds relationships with prospects and clients. About 20 hours per week, flexible schedule, on-site operations.

Qualifications

• Excellent verbal and written communication with prospective customers and internal teams.
• Ability to manage multiple leads and maintain accurate CRM records.
• Comfortable with outbound calls, emails, and text messaging to engage prospects.
• Willingness to learn about the company products and services.
• Prior experience in customer service or inside sales is preferred but not required.

Responsibilities

• Proactively engage prospective customers through outbound calls, emails, and texts to generate interest and advance opportunities.
• Respond promptly to inquiries with accurate information about products, services, and capabilities.
• Re-engage previous leads to assess continued interest and uncover new opportunities.
• Maintain accurate customer records in CRM, documenting lead activity and next steps.
• Coordinate customer appointments and connect qualified prospects with sales reps.
• Support lead generation and outreach campaigns with sales and marketing teams.
• Monitor lead activity and outcomes to aid reporting and visibility.

Skills

Exceptional communication

Outbound calling

Customer service orientation

Organizational skills

Relationship building

Tools

CRM platforms

Microsoft Office

Job description

Superior Walls of Upstate NY, Inc. is seeking a friendly, proactive Part-Time Customer Relations Coordinator to engage prospective customers and support sales efforts. The role focuses on outbound outreach, inquiry responses, and maintaining organized CRM records while collaborating with sales and marketing.

The ideal candidate communicates clearly, learns quickly, and builds relationships with prospects and clients. About 20 hours per week, flexible schedule, on-site operations.