Part-time ED Patient Experience Concierge (Evenings)

Cone Health Medical Group; Greensboro (NC); On-site; USD 21,000 - 28,000; Part time

Job summary

Cone Health Medical Group is seeking a Patient Concierge for the Emergency Department in Greensboro, NC. This part-time role (3:00 PM–11:00 PM, 8 hours) supports patients, guests, and staff by monitoring waiting areas, providing updates, and delivering comfort items.

The position involves coordinating with clinical staff to help ensure smooth patient flow and a positive experience. Responsibilities include greeting patients, guiding visitors, stocking supplies, and ensuring waiting areas and

Qualifications

• High School diploma or equivalent is required.
• Bachelor's degree is preferred.
• Minimum of 3 years of customer service experience is required.
• 5 years of customer service experience is preferred.

Responsibilities

• Greet patients and guests upon arrival as first point of contact in the Emergency Department.
• Provide assistance and comfort items, monitor waiting areas, and update patients/guests.
• Assist with wayfinding to Registration, Security, and triage areas as needed.
• Stock supplies and support staff by performing routine tasks to keep patient areas orderly.
• Round in lobby to offer updates and ensure cleanliness of waiting areas.

Skills

Customer service

Interpersonal skills

Patient interaction

Education

High School Diploma or equivalent

Bachelor's Degree

Job description

Cone Health Medical Group is seeking a Patient Concierge for the Emergency Department in Greensboro, NC. This part-time role (3:00 PM–11:00 PM, 8 hours) supports patients, guests, and staff by monitoring waiting areas, providing updates, and delivering comfort items.

The position involves coordinating with clinical staff to help ensure smooth patient flow and a positive experience. Responsibilities include greeting patients, guiding visitors, stocking supplies, and ensuring waiting areas and