Emergency Department Patient Concierge - Part Time

Cone Health Medical Group; Greensboro (NC); On-site; USD 21,000 - 28,000; Part time

Job summary

Cone Health Medical Group is seeking a Patient Concierge for the Emergency Department in Greensboro, NC. This part-time role (3:00 PM–11:00 PM, 8 hours) supports patients, guests, and staff by monitoring waiting areas, providing updates, and delivering comfort items.

The position involves coordinating with clinical staff to help ensure smooth patient flow and a positive experience. Responsibilities include greeting patients, guiding visitors, stocking supplies, and ensuring waiting areas and

Qualifications

• High School diploma or equivalent is required.
• Bachelor's degree is preferred.
• Minimum of 3 years of customer service experience is required.
• 5 years of customer service experience is preferred.

Responsibilities

• Greet patients and guests upon arrival as first point of contact in the Emergency Department.
• Provide assistance and comfort items, monitor waiting areas, and update patients/guests.
• Assist with wayfinding to Registration, Security, and triage areas as needed.
• Stock supplies and support staff by performing routine tasks to keep patient areas orderly.
• Round in lobby to offer updates and ensure cleanliness of waiting areas.

Skills

Customer service

Interpersonal skills

Patient interaction

Education

High School Diploma or equivalent

Bachelor's Degree

Job description

The Patient Concierge serves as an additional resource for patients, guests and staff in the Emergency Department. They will assist patients and guests with both physical and emotional needs during their visit by monitoring the waiting area, supporting patients or guests by providing updates and comfort items, performing service recovery when needed, and doing tasks that allow clinical staff to focus on patient care.This is a part-time position working 3:00 PM–11:00 PM shifts, 8 hours per day. Coverage is needed Monday through Friday and will be split between two team members

Essential Function

• Greet the patient and guests upon arrival as first point of contact with Emergency Department to create a positive first impression.
• Offer wheelchairs to patients with difficulty walking or experiencing symptoms causing them to be unsteady.
• Guide patients and support people (visitors) to registration desk.
• Guide support people (visitors) with patient to security to get checked in as visitors and receive visitor pass.
• Monitor patients in waiting area and alert nurse if patient’s condition is deteriorating.
• Round on patients and support people in lobby to offer comfort items and updates of the status of their visit.
• Monitor the waiting area and bathrooms for cleanliness.
• Assist clinical staff by performing tasks like stocking blanket warmer, ensuring wheelchairs are in lobby.
• Help clinical staff find patients in waiting area when ready to be taken back to triage or treatment areas.
• Assist with helping patients to triage or treatment areas if requested by nurse or if patient needs additional assistance walking.

Education

• Required: High School Diploma or equivalent
• Preferred: Bachelors Degree

Experience

• Required: 3 years customer service experience
• Preferred: 5 years customer service experience