Part-Time DME Customer Care Specialist

Corner-Home-Medical; Virginia (MN); On-site; USD 23,000 - 25,000; Part time

Job summary

Corner Home Medical is seeking a part-time Customer Service Representative to join our patient‑focused healthcare team in Virginia, MN. This role supports customers by phone, email, and in‑person interactions, processes orders, and assists with retail questions and product information.

Responsibilities include insurance verification, collecting required details, preparing billing documents, maintaining confidentiality, and supporting inventory and daily till.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred—healthcare or medical office experience a plus.
• Knowledge of medical terminology, insurance billing, or DME equipment helpful but not required.
• Experience with Brightree software is preferred; training is available.
• Strong written and verbal communication skills.
• Excellent phone etiquette and professional customer interaction skills.
• Ability to multitask in a fast-paced office setting.
• Strong attention to detail and high accuracy with data entry.
• Ability to learn medical products, insurance requirements, and Medicare guidelines.
• Must be able to read, write, and speak English fluently.
• Computer proficiency required, strong organizational skills a must.
• Team-oriented, dependable, and motivated to provide high-quality service.

Responsibilities

• Provide excellent customer service through phone, email, and in‑person interactions.
• Take customer orders and accurately enter information into the computer system.
• Assist walk‑in customers with product questions, retail sales, and order support.
• Initiate insurance verification and collect required insurance information.
• Prepare billing documentation including CMNs, waivers, and required forms.
• Maintain confidentiality and communicate professionally with customers and referral sources.
• Balance the daily till and assist with deposit preparation as needed.
• Support inventory management and maintain a clean, organized retail environment.
• Participate in company training, in‑services, and on‑call duties as required.
• Perform additional duties as assigned by branch management.

Skills

Customer service

Communication skills

Multitasking

Data entry

Computer skills

Insurance billing

Education

High school diploma

Tools

Brightree software

Job description

Corner Home Medical is seeking a part-time Customer Service Representative to join our patient‑focused healthcare team in Virginia, MN. This role supports customers by phone, email, and in‑person interactions, processes orders, and assists with retail questions and product information.

Responsibilities include insurance verification, collecting required details, preparing billing documents, maintaining confidentiality, and supporting inventory and daily till.