Healthcare CSR: DME Support & Patient Care (Full-Time)

Corner-Home-Medical; Saint Cloud (MN); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

40 hours per week

Job summary

Corner Home Medical is seeking a Customer Service Representative to join our fast-paced healthcare team in St. Cloud, MN. You will handle phone, email, and in-person interactions, take orders, verify information, and assist customers with product questions in the durable medical equipment field.

No prior medical terminology or billing experience is required, but helpful; training is provided. The role offers full-time hours with a weekday schedule and opportunities to grow in a patient-focused

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred—healthcare or medical office experience a plus.
• Knowledge of medical terminology, insurance billing, or DME equipment helpful but not required.
• Experience with Brightree software is preferred; training is available.
• Strong written and verbal communication skills.
• Excellent phone etiquette and professional customer interaction skills.
• Ability to multitask in a fast-paced office setting.
• Strong attention to detail and high accuracy with data entry.
• Ability to learn medical products, insurance requirements, and Medicare guidelines.
• Must be able to read, write, and speak English fluently.
• Computer proficiency required, strong organizational skills a must.
• Team-oriented, dependable, and motivated to provide high-quality service.

Responsibilities

• Provide excellent customer service through phone, email, and in-person interactions.
• Take customer orders and accurately enter information into the computer system.
• Assist walk-in customers with product questions, retail sales, and order support.
• Initiate insurance verification and collect required insurance information.
• Prepare billing documentation including CMNs, waivers, and required forms.
• Maintain confidentiality and communicate professionally with customers and referral sources.
• Balance the daily till and assist with deposit preparation as needed.
• Support inventory management and maintain a clean, organized retail environment.
• Participate in company training, in-services, and on-call duties as required.
• Perform additional duties as assigned by branch management.

Skills

Customer service

Healthcare experience

Data entry

English fluency

Phone etiquette

Education

High School Diploma or Equivalent

Tools

Brightree

Job description

Corner Home Medical is seeking a Customer Service Representative to join our fast-paced healthcare team in St. Cloud, MN. You will handle phone, email, and in-person interactions, take orders, verify information, and assist customers with product questions in the durable medical equipment field.

No prior medical terminology or billing experience is required, but helpful; training is provided. The role offers full-time hours with a weekday schedule and opportunities to grow in a patient-focused