Healthcare CSR — DME & Patient Support

Corner-Home-Medical; Fridley (MN); On-site; USD 23,000 - 25,000; Full time

Job summary

Corner Home Medical is seeking a Customer Service Representative to join our fast-paced healthcare team in Fridley, MN. You’ll handle phone, email, and in-person interactions, process orders, assist walk-in customers, and support billing and insurance tasks with attention to detail.

The role emphasizes strong communication, reliability, and the ability to learn medical terminology and insurance processes. Training is provided, and the position requires the ability to work in a busy retail

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred—healthcare or medical office experience a plus.
• Knowledge of medical terminology, insurance billing, or DME equipment helpful but not required.
• Experience with Brightree software is preferred; training is available.
• Strong written and verbal communication skills.
• Excellent phone etiquette and professional customer interaction skills.
• Ability to multitask in a fast-paced office setting.
• Strong attention to detail and high accuracy with data entry.
• Ability to learn medical products, insurance requirements, and Medicare guidelines.
• Must be able to read, write, and speak English fluently.
• Computer proficiency required, strong organizational skills a must.
• Team-oriented, dependable, and motivated to provide high-quality service.

Responsibilities

• Provide excellent customer service through phone, email, and in-person interactions.
• Take customer orders and accurately enter information into the computer system.
• Assist walk-in customers with product questions, retail sales, and order support.
• Initiate insurance verification and collect required insurance information.
• Prepare billing documentation including CMNs, waivers, and required forms.
• Maintain confidentiality and communicate professionally with customers and referral sources.
• Balance the daily till and assist with deposit preparation as needed.
• Support inventory management and maintain a clean, organized retail environment.
• Participate in company training, in-services, and on-call duties as required.
• Perform additional duties as assigned by branch management.

Skills

Customer service

Communication

Multitasking

Attention to detail

English fluency

Education

High school diploma

Tools

Brightree

Job description

Corner Home Medical is seeking a Customer Service Representative to join our fast-paced healthcare team in Fridley, MN. You’ll handle phone, email, and in-person interactions, process orders, assist walk-in customers, and support billing and insurance tasks with attention to detail.

The role emphasizes strong communication, reliability, and the ability to learn medical terminology and insurance processes. Training is provided, and the position requires the ability to work in a busy retail