Call Center CSR — Healthcare & DME Support

Corner-Home-Medical; Minneapolis (MN); On-site; USD 29,000 - 30,000; Full time

Job summary

Corner Home Medical is seeking a Call Center Representative to join our fast-paced, patient-focused healthcare team in New Hope, MN. You will assist callers with questions about Durable Medical Equipment, product usage, and insurance coverage, while creating and processing sales orders and ensuring customer satisfaction.

We will train the right person; medical terminology or billing experience is a plus but not required.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred.
• Medical terminology or billing experience is helpful but not required.

Responsibilities

• Assist incoming callers with questions and inquiries related to Durable Medical Equipment
• Answer questions regarding product usage and insurance coverage
• Create and process sales orders while ensuring customer satisfaction
• Finalize orders and forward information to the billing team
• Provide excellent service via phone, fax, and email

Skills

Customer service

Phone support

Multitasking

English fluency

Education

High school diploma

Job description

Corner Home Medical is seeking a Call Center Representative to join our fast-paced, patient-focused healthcare team in New Hope, MN. You will assist callers with questions about Durable Medical Equipment, product usage, and insurance coverage, while creating and processing sales orders and ensuring customer satisfaction.

We will train the right person; medical terminology or billing experience is a plus but not required.