Dispatcher

SMS Holdings Corporation; Memphis (TN); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Insurance (Medical/Dental/Vision)

Paid time off

401K

Job summary

Block by Block in Memphis is seeking a dispatch and operations coordinator to keep the district running smoothly. You’ll log incidents, coordinate maintenance requests, and use handheld devices to submit reports while staying organized in a fast-paced environment.

Daily duties include assigning and tracking team coverage via two-way radio, responding to client needs by phone or email, and collaborating with team leads and managers to resolve issues and ensure high-quality service.

Qualifications

• Equivalent work experience is acceptable; fast-paced environment requires adaptability.
• Self-motivated, team-oriented and detail-focused work ethic.
• Ability to move fluidly between tasks while remaining nimble.

Responsibilities

• Assign, coordinate, and dispatch team members to ensure district coverage via two-way radio.
• Verify and report outcomes of daily shift assignments and tasks.
• Ensure reports are completed and submitted using handheld devices.
• Coordinate maintenance repair calls and written requests.
• Maintain client relationships via phone, email, and reports.
• Collaborate with internal staff to resolve client requirements.
• Perform other duties as assigned.

Skills

Multitasking

Organizational skills

Communication skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Block by Block works hard every day all across the country to supply communities with hospitality, cleaning, safety, and outreach programs in public spaces that can help business districts grow and prosper.

Pay Rate: $20.00/hourly

Shift Specifics:

• Thu. – Sat. from 7:00am to 3:30pm
• Sun. & Mon. from 2:00pm to 10:30pm
• OFF Days = Tues. & Wed.

Driver’s License PREFERRED

In this role, you’ll make a lasting positive impression on our customers by:

• Logging incident reports and handling emergency calls in the dispatch office; proficient in computer operations and Microsoft Office, with strong multitasking and quick decision-making abilities.
• Accurately assessing their needs and developing an effective rapport in all service interactions.
• Responding to emails and submitting maintenance work orders in an efficient manner.
• Answering phone calls from the public, property owners, and local businesses and providing them with answers to their needs or redirecting them to the appropriate person/department for assistance.

Job Description:

• Assign, coordinate, and maneuver all team members to assure proper coverage of the district, call team members in for break times, and dispatch team members to handle any and all calls for service, all via a two-way radio.
• Assign, verify, and report outcomes of daily shift assignments, projects and tasks.
• Ensure that all necessary reports are completed correctly and submitted by each team member at the conclusion of the shift. These reports are electronically submitted throughout the shift by the team member’s handheld device.
• Receive, process, and coordinate maintenance repair calls and written requests.
• Ensure service delivery, work orders, and special projects are completed in a timely and satisfactory manner.
• Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems
• Work with internal staff (Team Leads, Ops Supervisors, Ops Manager, General Manager, and others) to communicate customer requirements and to resolve any challenges or issues.
• Perform other duties, activities, or projects as assigned

Requirements & Qualifications:

Equivalent work experience is also acceptable. More importantly, we’re looking for someone who will be effective in our fast-paced business. Our ideal candidate will have a self-motivated, team-oriented, and detail-focused work ethic. In this role, you must move fluidly from task to task while remaining nimble to make the most of opportunities.

• Multitasking and organizational expertise
• Experience using Microsoft Suite, specifically Word, Excel, and Outlook
• Experience using Dell and Apple products

Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are proud to offer the following benefits:

• Insurance : Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off : Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Other : 401K Retirement Savings Plan