Part-Time Digital Navigator: Community Internet Guide

NANA Regional Corporation; Shungnak (AK); On-site; USD 25,000 - 39,000; Part time

Job summary

NANA Regional Corporation is seeking a digital navigator to assist community members in accessing affordable internet services, devices, and digital skills. The role supports individual clients and small groups, delivering in-person or remote guidance from the NANA Village Office.

The position emphasizes consumer-focused outreach, clear communication, and confidentiality, with a preference for familiarity with Alaska Native communities.

Qualifications

• Must be at least 18 years of age and have a high school diploma or GED.
• Ability to explain technical concepts in a clear, patient, and respectful manner.
• Willingness to learn digital inclusion resources and connectivity programs.

Responsibilities

• Initiate interactions with clients seeking assistance.
• Discuss home internet access, technology experiences, and device usage with clients.
• Assess clients’ access to technology and set goals for navigator services.
• Advise clients about free or low-cost home internet service options and assist with applications.
• Provide information on sources of affordable devices and repair options.
• Coach clients to use home internet to meet priorities and arrange training as needed.
• Track progress and maintain records; report outcomes as required.
• Plan and manage assistance to help clients achieve agreed goals.
• Contribute to marketing and outreach for the program.
• Provide occasional presentations to partners, clients, and stakeholders.

Skills

Customer service

Communication

Digital literacy

Data entry

Confidentiality

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Email

Internet navigation

Job description

NANA Regional Corporation is seeking a digital navigator to assist community members in accessing affordable internet services, devices, and digital skills. The role supports individual clients and small groups, delivering in-person or remote guidance from the NANA Village Office.

The position emphasizes consumer-focused outreach, clear communication, and confidentiality, with a preference for familiarity with Alaska Native communities.