Digital Inclusion Guide - Part-Time Community Support

NANA; Deering (AK); On-site; USD 25,000 - 36,000; Part time

Job summary

NANA seeks a Digital Navigator to assist community members in accessing affordable connectivity, devices, and digital skills. The navigator provides individualized support to tribal members for affordable home internet, devices, and coaching to become effective home internet users, delivered in person at the NANA Village Office or via phone, email, text, video chat, and other methods.

The role is part-time, averaging 4 hours per day, Monday–Friday, based in the posted NANA Village Office.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• 6 months to 1 year of customer service, administrative support, community outreach, technology support, or related experience; volunteer experience may be considered.
• Demonstrated computer proficiency, including Microsoft Office, email, internet navigation, and the ability to quickly learn new technology and software applications.
• Strong communication, customer service, and organizational skills, with the ability to explain technical concepts in a clear, patient, and respectful manner.
• Ability to maintain confidentiality, work independently, and accurately document client interactions.
• Willingness to learn digital inclusion resources, affordable connectivity programs, and emerging technology.

Responsibilities

• Initiate interactions with clients seeking assistance
• Discuss with each client their home internet access or need for home internet access, technology experiences, and their access to and use of devices.
• Assess clients’ access to technology, current digital skill level, connectivity needs, and internet use priorities. Set agreed goals for digital navigator services. Confirm the details with the client.
• Advise clients about free or low-cost home internet service options for which they may qualify, assist clients in applying for services they choose, and support their efforts to secure service.
• Provide information to clients about sources of low-cost computers or other internet-connected devices and device repair and maintenance for which they may qualify. Support their efforts to acquire appropriate and maintain devices.
• Coach clients to use their home internet services to meet their internet use priorities and goals. This may include in-person, phone, and online interactions, as well as referrals to sources of additional digital skill training.
• Track each client’s progress and types of requests. Maintain accurate and timely records and report outcomes as required.
• Plan and manage assistance to each client with the goal of fulfilling the agreed goals.
• Contribute to marketing and outreach for the digital navigator program.
• Provide occasional presentations about the digital navigator program to potential partners, potential clients, and program stakeholders.
• Other duties may be assigned, as needed

Skills

Communication skills

Customer service

Organizational skills

Computer proficiency

Explain technical concepts

Willingness to learn

Education

High school diploma or GED

Tools

Microsoft Office

Job description

NANA seeks a Digital Navigator to assist community members in accessing affordable connectivity, devices, and digital skills. The navigator provides individualized support to tribal members for affordable home internet, devices, and coaching to become effective home internet users, delivered in person at the NANA Village Office or via phone, email, text, video chat, and other methods.

The role is part-time, averaging 4 hours per day, Monday–Friday, based in the posted NANA Village Office.