Community Digital Navigator

NANA Regional Corporation; Noorvik (AK); On-site; USD 25,000 - 36,000; Part time

Job summary

NANA Regional Corporation is seeking a Digital Navigator to support community members in accessing affordable connectivity, devices, and digital skills. The role is part-time, averaging 4 hours per day, Monday through Friday, based in the posted NANA Village Office.

The navigator will provide in-person or remote coaching, assist with applications, and track client progress. Strong communication, confidentiality, and organization are essential.

Qualifications

• High school diploma or GED required.
• Six months to one year of customer service, administrative support, or related experience.
• Proficient in Microsoft Office, email, internet navigation, and quick to learn new technology.

Responsibilities

• Initiate interactions with clients seeking assistance.
• Discuss clients’ home internet access, technology experience, and device use.
• Assess clients’ access to technology, connectivity needs, and priorities; set goals with clients.
• Advise clients about free or low-cost home internet service options and assist with applications.
• Provide information on sources of low-cost computers or devices and help acquire them.
• Coach clients to use home internet to meet priorities; may include in-person, phone, or online sessions.
• Track progress, maintain records, and report outcomes.
• Plan and manage client assistance to fulfill agreed goals.
• Contribute to marketing and outreach for the digital navigator program.
• Provide occasional presentations about the program to partners and stakeholders.

Education

High school diploma or GED

Tools

Microsoft Office

Job description

NANA Regional Corporation is seeking a Digital Navigator to support community members in accessing affordable connectivity, devices, and digital skills. The role is part-time, averaging 4 hours per day, Monday through Friday, based in the posted NANA Village Office.

The navigator will provide in-person or remote coaching, assist with applications, and track client progress. Strong communication, confidentiality, and organization are essential.