Part-Time Desktop Support Specialist

University of Wisconsin-Milwaukee; Milwaukee (WI); On-site; USD 20,664 - 27,552; Part time

Job summary

University of Wisconsin-Milwaukee is seeking candidates for a part-time technical support role. The job involves assisting clients with technical issues, documenting solutions, and ensuring customer data security. Candidates should have a basic understanding of IT, effective communication skills, and a willingness to learn. This position offers 10-25 hours per week and emphasizes critical thinking and collaboration within the team.

Qualifications

• Familiarity with computer hardware, software, and operating systems.
• Past customer service experience preferred.
• Ability to produce accurate end user instructions.

Responsibilities

• Provide efficient service to clients with Desktop Support staff.
• Assist in researching and resolving technical issues.
• Record time and resolutions in the incident management system.

Skills

Basic knowledge of information technology

Effective communication in a team

Technical documentation production

Job description

University of Wisconsin-Milwaukee is seeking candidates for a part-time technical support role. The job involves assisting clients with technical issues, documenting solutions, and ensuring customer data security. Candidates should have a basic understanding of IT, effective communication skills, and a willingness to learn. This position offers 10-25 hours per week and emphasizes critical thinking and collaboration within the team.