FNOL Associate - Virtual & Desk

Kids for the Future; Irving (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

Alacrity Solutions in Irving, TX is seeking a detail-oriented claims support specialist to manage claim information, coordinate with carriers, and document all interactions. The role emphasizes accuracy, confidentiality, and timely updates to the claim file.

The position requires high school education, strong communication, and experience with data entry and Excel-based invoicing in a fast-paced environment. Flexibility for shifts and catastrophe events is a plus.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Ability to multitask and manage multiple systems.
• Experience handling high-volume inbound calls preferred.
• Proficiency with Microsoft Word, Outlook, and Excel.

Responsibilities

• Report claim by asking all required questions.
• Obtain claim information from the adverse carrier and provide it to the insured.
• Create an invoice file in an Excel spreadsheet.
• Complete call templates reflecting successful or unsuccessful reporting.
• Maintain thorough claim documentation for each claim.
• Update AC Phone Book as needed.

Skills

Communication

Active listening

Customer service

Empathy

Attention to detail

Data accuracy

Multitasking

Microsoft Office

CRM systems

Problem solving

Education

High school diploma or GED

Tools

CRM software

Excel

Office Suite

Job description

• Location 5150 Regent Boulevard,Irving, TX, 75063,United States
• Base Pay $15.00 - $17.00 / Hour
• Job Category Claims Services and Operations
• Employee Type FT Non-Exempt

Description

Report claim by asking all required questions. Obtains claim information from the adverse carrier and provides the claim information for the insured. Responsible for creating an invoice file to excel spreadsheet. Completes call template to reflect successful or unsuccessful reporting of the claim which is then submitted to the claim file. Provides thorough claim documentation for each claim. Updates AC Phone Book, as needed.

Requirements

Essential functions

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Report claim by asking all required questions.
• Obtain claim information from the adverse carrier and provides the claim information for the insured
• Responsible for creating an invoice file to excel spreadsheet.
• Maintain compliance with company procedures, confidentiality standards, and regulatory requirements
• Completes call template to reflect successful or unsuccessful reporting of the claim which is then submitted to the claim file.
• Provides thorough claim documentation for each claim
• Meet departmental productivity, quality assurance, and attendance expectations
• Handle high call volumes while maintaining professionalism and accuracy
• Escalate complex or sensitive situations appropriately
• Updates AC Phone Book, as needed.
• Performs other related duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong verbal and written communication skills
• Active listening and customer service orientation
• Empathy and emotional intelligence
• Attention to detail and data accuracy
• Ability to multitask and prioritize effectively
• Problem-solving and decision-making skills
• Adaptability in a fast-paced environment
• Conflict resolution and de-escalation skills
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
• Strong computer proficiency and system navigation skills
• Time management and organizational skills
• Ability to maintain confidentiality and professionalism
• Regular and reliable attendance is an essential function of the position.

This position operates in a structured secure-room environment requiring adherence to company security, privacy, and confidentiality protocols. Employees may be required to:

• Work in a monitored environment with restricted access
• Follow clean desk and data protection policies
• Use company-issued equipment and secured systems
• Maintain compliance with applicable data security requirements
• Work scheduled shifts, including evenings, weekends, holidays, or catastrophe response hours as needed

Physical & Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The employee may occasionally lift and/or move up to 15 pounds.
• Prolonged periods of sitting and computer use
• Frequent keyboarding, screen viewing, and telephone communication
• Ability to remain focused in a high-volume, fast-paced environment
• Ability to manage stressful or emotionally charged conversations professionally
• Must be able to multitask across multiple systems and applications simultaneously
• Ability to maintain concentration and accuracy for extended periods

Travel Required

• N/A

Required Education and Experience

• High school diploma or GED required
• Minimum typing speed of 50 WPM
• Basic computer and data entry proficiency
• Experience handling high-volume inbound calls preferred
• Ability to accurately document customer interactions and claim information

Preferred Education and Experience

• Knowledge of insurance terminology and claims processes
• Previous customer service or call center experience
• Experience using claims management or CRM systems preferred

Additional Eligibility Requirements

• Ability to pass background screening and applicable employment verification requirements
• Ability to maintain confidentiality of sensitive customer information
• Reliable attendance and schedule flexibility required
• Ability to work overtime or extended hours during catastrophe events when necessary
• Must comply with all company policies, procedures, and security requirements

Affirmative Action/EEO Statement

Alacrity Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Good-Faith Estimate (including bonus or commission)

The posted compensation range represents an estimate and may include both base salary and variable components such as commission and performance-based bonuses. Total compensation will ultimately be determined based on the candidate’s experience and qualifications.

General Description of Benefits

Alacrity Solutions offers a comprehensive benefits package, including but not limited to medical, dental, and vision coverage, paid time off, a health savings account, and an employee assistance program.

Work Schedule

Full Time, 80.00 hours per pay period (2 weeks)

Personal Information Retention Policy

Personal information will be retained for a minimum period of one year in accordance with applicable policies and regulatory requirements.

Post Closing Date

This position will be open for a minimum of three days and until a top applicant is identified.