Customer Service Claims Representative

ARW Home; Florida; On-site; USD 23,000 - 32,000; Full time

Job summary

ARW Home is seeking Case Managers for our claims team to handle inbound calls related to First Notice of Loss and claim status updates. You will be a primary contact for customers throughout the claims journey, with a 40-hour weekly schedule and an open-hours department from 8am to 6pm, Monday through Friday.

The role emphasizes high-quality service, accuracy in documenting claims, and effective communication to resolve inquiries and maintain customer loyalty.

Qualifications

• At least 6 months Call Center or Customer Service experience is a must.
• Strong written and oral English communication skills.
• Typing at least 30 wpm with 90% accuracy.
• Proficient with computers and MS Office applications (Excel, Word, PowerPoint, Outlook).
• Ability for multitasking while talking to customers.
• Attention to detail and a positive attitude.
• Experience in claims is a big plus.

Responsibilities

• Provide the highest level of service to customers.
• Explain contract coverage and claim decisions.
• Take inbound calls and record First Notice of Loss and Claims Status Updates.
• Retain and build customer loyalty with a professional, courteous experience.
• Investigate discrepancies on repairs and related costs.
• Provide accurate information about customer claim inquiries.
• Demonstrate strong verbal and written communication skills.
• Show active listening during customer calls.
• Document call details in our systems.
• Follow procedures through the life cycle of the claim.
• Adhere to KPIs and performance targets.
• Collaborate and communicate with customers, vendors, teammates, and staff.

Skills

Call Center experience

English communication

Multitasking

Typing speed 30 wpm

Problem-solving

Attention to detail

Positive attitude

Customer service oriented

Tools

MS Office (Excel, Word, PowerPoint, Outlook)

Job description

Job Description

Job description:

ARW Home is seeking Case Managers to join our claims team. In this role, you'll handle inbound calls related to First Notice of Loss and claim status updates, serving as a key point of contact for our customers throughout their claims journey.

The Claims Department is open Monday - Friday 8am to 6pm. A schedule will be assigned for a 40 hour work week based on the business needs:

Compensation: $20.00 per hour

Responsibilities:

• Providing the highest level of service to our customers.
• Explaining contract coverage and claim decisions.
• Taking inbound calls and recording First Notice of Loss and Claims Status Updates.
• Retain and build customer loyalty by providing a professional, courteous, and a positive experience to each customer.
• Questions and investigates discrepancies on repairs and related costs
• Provide accurate and relevant information as it pertains to the customer's claim inquiries.
• Demonstrate superior verbal and written communication skills
• Effectively show active and empathic listening during challenging customer calls.
• Collect and document the details of each call in our systems.
• Follow all related procedures through the life cycle of the claim.
• Adhere to the Key Performance Indicators that will capture your success.
• Effectively collaborate and communicate well with customers, vendors, teammates, and all employees throughout the organization.

Qualifications to be successful:

• At least 6 months Call Center or Customer Service experience is a must.
• Strong written and oral English communication skills.
• Talent for multitasking as you will be typing while talking to customers.
• Must type at least 30 wpm at 90% accuracy
• Proficient with computers, strong keying skills. (Excel, Word, Power Point, Outlook)
• Ability for problem-solving and handling objections,
• Attention to detail.
• Able to maintain a positive attitude.
• Claims experience a big plus.