Part-Time Customer Service Lead — Flexible Hours & Growth

Burlington; Somerville (MA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Associate discount

Benefits package

401(k) plan

Paid time off after 1 year

Job summary

Burlington is hiring a Part-Time Customer Service Lead in Massachusetts. You will guide daily customer service efforts, inspire associates to deliver friendly, professional service, and uphold the Burlington philosophy.

Your role includes maintaining front-end operations and helping with checkout processes to ensure a fast, positive shopping experience. The position requires a flexible schedule, physical ability to lift 40 lbs, and standing for extended periods.

Qualifications

• Flexible schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes weighing 40 lbs or more and stand for extended periods.

Responsibilities

• Lead day-to-day customer service initiatives and team performance.
• Model Burlington core values and ensure customer-first service.
• Maintain a neat, orderly front-end area and assist with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Leadership

Customer service

Communication

Problem solving

Tools

POS systems

Job description

Burlington is hiring a Part-Time Customer Service Lead in Massachusetts. You will guide daily customer service efforts, inspire associates to deliver friendly, professional service, and uphold the Burlington philosophy.

Your role includes maintaining front-end operations and helping with checkout processes to ensure a fast, positive shopping experience. The position requires a flexible schedule, physical ability to lift 40 lbs, and standing for extended periods.