Customer Service Lead - Flexible Part-Time, Growth

Burlington; Waldorf (MD); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after year

Paid holidays

Paid sick time

Job summary

Burlington is seeking a Part Time Customer Service Lead to guide daily customer service efforts and inspire a team to deliver fast, friendly, and professional service. You will model Burlington’s values, ensure a customer-first approach, and drive improvements in checkout speed and overall guest experience.

As a lead, you will coordinate front-end operations, support scheduling and breaks, and work under the Assistant Store Manager and Customer Service Supervisor to maintain high standards and a

Qualifications

• Experience leading customer service teams in a retail setting.
• Ability to maintain a customer-first mindset during busy periods.
• Flexibility to work early mornings, nights, weekends and holidays.

Responsibilities

• Lead day-to-day customer service initiatives and motivate associates.
• Ensure friendly, professional service and efficient checkout experiences.
• Maintain front-end organization and address register/transaction issues.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

Burlington is seeking a Part Time Customer Service Lead to guide daily customer service efforts and inspire a team to deliver fast, friendly, and professional service. You will model Burlington’s values, ensure a customer-first approach, and drive improvements in checkout speed and overall guest experience.

As a lead, you will coordinate front-end operations, support scheduling and breaks, and work under the Assistant Store Manager and Customer Service Supervisor to maintain high standards and a