Part-Time Customer Service Associate — Flexible Shifts + Bonus

Laundromax; Worcester (MA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Bonus Program

Uniforms Provided

Employee Discount Program

Holiday Pay

Referral Program

Flexible schedules

Job summary

Laundromax is hiring a part-time Customer Service Associate for in-person shifts at our Worcester laundromats. You will help customers with laundry card use, machine selection, and retail purchases, while maintaining a clean and safe store environment.

Join a fast-paced team with opportunities for growth, flexible scheduling including overnight hours, and a sales-based bonus program. Previous retail experience is a plus and employee discounts are available.

Qualifications

• Must be able to stand for up to 8+ hours per shift.
• Must be able to lift up to 35 pounds.
• Must be able to communicate with all customers and associates in a professional manner.
• Must work well with others and remain calm in stressful situations.
• Previous customer service or retail experience preferred.
• Ability to resolve customer issues and complaints in a timely, professional manner.
• Ability to perform tasks as assigned by management.
• Ability to work a flexible schedule, including overnight hours.

Responsibilities

• Assisting customers with laundry card use, machine selection and operation, retail purchases, and wash-and-fold orders, and addressing any other questions or concerns
• Accurately operating the register or point-of-sale system
• Maintaining thorough knowledge of products sold and their uses, and encouraging customers to purchase additional items
• Ensuring retail items are neatly stocked at all times and communicating promptly with management when inventory or janitorial supplies run low
• Using log books to report building or equipment maintenance issues, and immediately informing a supervisor of any unsafe situations during a shift
• Accurately and consistently using log books; selecting the right equipment for the amount of laundry; resolving customer concerns to the best of their ability; informing a supervisor of any customer complaints or claims
• Adhering to all company policies and procedures, including attendance and uniform standards
• Following all safety practices to prevent accidents and injuries to customers and employees
• Understanding responsibilities during emergency situations such as fires, floods, and severe weather
• Maintaining a safe environment inside and outside the store
• Continually walking the floor to pick up debris, empty trash containers, check restrooms, and perform other cleaning duties as needed

Skills

Customer service

Job description

Laundromax is hiring a part-time Customer Service Associate for in-person shifts at our Worcester laundromats. You will help customers with laundry card use, machine selection, and retail purchases, while maintaining a clean and safe store environment.

Join a fast-paced team with opportunities for growth, flexible scheduling including overnight hours, and a sales-based bonus program. Previous retail experience is a plus and employee discounts are available.