Part-Time Customer Service Associate

Associa; Durham (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

Associa Carolinas is seeking a part-time customer service associate to support residents at a Durham, NC community. The role involves welcoming visitors, handling inquiries, and assisting with administrative tasks at the Activity Center.

The position requires proficiency in Microsoft Office, strong communication, and a team-oriented, proactive attitude. Scheduling includes some weekdays and Saturday/holiday shifts with flexibility to fill gaps.

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong communication skills—phone, interpersonal, written, verbal
• Self-motivated, proactive, detail oriented and a team player
• Excellent time management and prioritization abilities

Responsibilities

• Welcomes homeowners/guests/vendors/new customers to the community.
• Performs various administrative tasks in support of HOA operations.
• Creates a positive resident experience by addressing needs and answering questions.
• Coordinates clubhouse reservations and access for residents.
• Other duties as assigned.

Skills

Microsoft Office

Professional communication

Self-motivated

Time management

Customer service

Education

High School Diploma or GED

Job description

Associa Carolinas is looking for a part-time customer service associate to work at one of our active communities in the Durham, NC area. This position would help support residents at the community’s Activity Center.

Work Schedule:

Some weekdays 10am-6pm. Also: Saturdays, Holidays, Flexible schedule to fill shifts as needed

Duties include but are not limited to:

• Welcomes homeowners/guests/vendors/new customers to community.
• Performs various administrative/managerial tasks in support of HOA's mission.
• Creates a positive experience for homeowners and guests by attending to needs and answering questions.
• Coordinating clubhouse reservations and access
• Other duties as assigned.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• High school diploma High School Diploma or GED Required
• 0 - 3 years of directly related or closely related experience
• Previous customer service experience preferred.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .

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