Customer Service Associate (part time, Sat. & Sun)

Associa; Durham (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Associa Carolinas is seeking a part-time customer service associate to support residents at an active Durham, NC community, primarily at the Activity Center. You will welcome homeowners, guests, vendors and new customers, and perform administrative tasks to support the HOA's mission.

The schedule includes Saturdays and Sundays 9am-5pm and one additional weekday 9am-5pm. Proficiency in Microsoft Office, professional communication, time management, and a team-oriented attitude are essential.

Qualifications

• High School Diploma or GED required.
• 0–3 years of related or closely related experience.
• Previous customer service experience preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Professional communication skills (phone, interpersonal, written, verbal).

Responsibilities

• Welcomes homeowners/guests/vendors/new customers to community.
• Performs various administrative/managerial tasks in support of HOA's mission.
• Creates a positive experience for homeowners and guests by attending to needs and answering questions.
• Coordinating clubhouse reservations and access.
• Other duties as assigned.

Skills

Customer service

Professional communication

Time management

Self-motivated

Team player

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Associa Carolinas is looking for a part-time customer service associate to work at one of our active communities in the Durham, NC area. This position would help support residents at the community’s Activity Center.

Work Schedule:

Sat. and Sun. 9am-5pm

(1) Weekday, 9am-5pm

Duties include but are not limited to:

• Welcomes homeowners/guests/vendors/new customers to community.
• Performs various administrative/managerial tasks in support of HOA's mission.
• Creates a positive experience for homeowners and guests by attending to needs and answering questions.
• Coordinating clubhouse reservations and access
• Other duties as assigned.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• High school diploma High School Diploma or GED Required
• 0 - 3 years of directly related or closely related experience
• Previous customer service experience preferred.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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