Front Desk Associate (part time - Sat.& Sun.)

Associa; Fuquay-Varina (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Associa Carolinas is seeking a part-time Front Desk Associate to support weekend shifts (Sat/Sun) and occasional weekday coverage. The role includes greeting residents, contractors, and guests, and assisting with portal-based payments and event sign-ups.

Shift hours are 8am-4pm or 2pm-10pm. We value customer service, clear communication, and teamwork in a fast-paced community environment.

Qualifications

• High school diploma or GED equivalent is required.
• Customer service oriented with excellent written and spoken communication skills.
• Takes ownership with attention to detail and can work in a fast-paced environment.
• Collaborative team member who works well with others.

Responsibilities

• Greet homeowners, visitors, contractors, and vendors at the front desk.
• Research and respond to inquiries in person, by phone, and by email.
• Assist homeowners navigating online portals to pay monthly fees, register for events, and enter work orders.
• Manage front desk emails and keep residents informed about HOA rules, news, and events.
• Check-in guests and provide information, forms, and directions.
• Monitor pools to ensure HOA rules are followed.
• Perform other duties as requested.

Skills

Customer service

Communication skills

Attention to detail

Team player

Fast-paced environment

Education

High school diploma or GED

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa Carolinas, an Associa company, is hiring a part time Front Desk Associate to work on Sat. and Sun., and occasional weekday as needed.

Shift hours: 8am-4pm or 2pm-10pm.

Daily responsibilities

• Work at the Front Desk.
• Meet and greet homeowners, visitors, contractors, and vendors.
• Research and respond to inquires in-person, by phone, and email.
• Manage email communications to homeowners, updating homeowners on HOA Rules and Regulations, community news and events, and maintenance projects.
• Assist homeowners in navigating online portals to pay monthly fees, sign up for events, and enter work order requests.
• Check-in guests as they enter the community.
• Provide information, forms, guidance, and directions.
• Set up file folders and file documents.
• Monitor pools to ensure HOA Rules and Regulations are followed.
• Other duties as requested.

Requirements

• High school diploma or GED equivalent required.
• Customer service oriented, collaborative team member, and excellent communications skills (written and spoken).
• Takes ownership and initiative withattention to details.
• Ability to work in a fast paced work environment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.