Part Time Customer Experience Support

jbhunt; Lowell (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

J.B. Hunt Transport, Inc. is seeking a Part Time Customer Experience Support in Lowell, MA. This role provides highly detailed clerical support to multiple teams under supervision.

Primary duties include booking loads, scheduling pickups, and tracking freight while ensuring accuracy and timely communication with customers. The position requires strong data entry and multitasking abilities with a focus on service delivery.

Qualifications

• Minimum qualification: High School Diploma/GED with less than 1 year of working experience.
• Preferred: ability to communicate effectively, multitask, prioritize, learn new systems, typing, customer service excellence, high-accuracy processing.

Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace load updates, and assist internal customers with issues on loads.
• Monitor freight in transit and respond to customer location requests for appointments.
• Perform general administrative duties, clerical tasks, maintain records and data.

Skills

Effective communication

Multitasking

Prioritization

Learn new systems

Typing

Customer service

Education

GED

High School Diploma

Job description

Job Title:

Part Time Customer Experience Support

Department:

Administration, Facilities & Secretarial

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Part time

Job Summary:

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams

Key Responsibilities:

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data

Schedule Options:

• Saturday through Sunday 6am to 4pm

Minimum Qualification:

• High School Diploma/GED with less than 1 year of working experience

Preferred Qualification:

• Ability to communicate effectively
• Ability to multitask
• Ability to prioritize
• Ability to quickly learn new systems
• Keyboarding and typing
• Ability to meet or exceed customer needs and expectations and provide excellent service
• Ability to process information with high levels of accuracy

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

GED (Required), High School (Required)

Work Experience:

Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics

Job Opening ID:

00646932 Part Time Customer Experience Support (Evergreen) (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.