Customer Experience Support, Weekends

J.B. Hunt Transport; Lowell (AR); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Paid time off

Paid parental leave

Paid holidays

Job summary

J.B. Hunt Transport is seeking a Customer Experience Support for weekends in Lowell, Arkansas. This role involves performing detailed clerical tasks and general support to various teams. Ideal candidates will have a High School Diploma/GED and effective communication skills.

The position requires multitasking, and prioritization abilities, along with ensuring high accuracy while processing information. The position includes numerous benefits such as medical, dental, vision coverage, and a 401(k) retirement plan.

Qualifications

• Minimum qualification: High School Diploma/GED with less than 1 year of experience.
• Experience in clerical/administrative roles is a plus.
• Strong ability to process information with high levels of accuracy.

Responsibilities

• Book loads and enter customer orders.
• Schedule pick-up and delivery while monitoring freight.
• Assist internal customers with problems regarding loads.
• Perform general clerical duties and maintain records.

Skills

Effective communication

Multitasking

Prioritization

Keyboarding and typing

High accuracy

Education

High School Diploma/GED

Job description

Job Title: Customer Experience Support, Weekends

Department: Administration, Facilities & Secretarial

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Full time

Job Summary

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams.

Key Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Qualifications

Minimum Qualification: High School Diploma/GED with less than 1 year of working experience.

Preferred Qualification:

• Ability to communicate effectively.
• Ability to multitask.
• Ability to prioritize.
• Ability to quickly learn new systems.
• Keyboarding and typing.
• Ability to meet or exceed customer needs and expectations and provide excellent service.
• Ability to process information with high levels of accuracy.

Schedule

• Friday & Monday 7AM to 5PM.
• Saturday & Sunday 7AM to 7PM.

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

GED (Required), High School (Required)

Work Experience

Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics

Job Opening ID: 00630847 Customer Experience Support, Weekends (Open)

Equal Employment Opportunity Statement

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.