Customer Experience Support

J.b. Hunt Transport Services; Honolulu (HI); On-site; USD 32,000 - 42,000; Full time

Job summary

J.B. Hunt Transport, Inc. in Lowell, Arkansas, is seeking a Customer Experience Support professional to perform highly detailed clerical tasks and provide general administrative support to multiple teams.

This full-time, on-site role involves booking loads, entering customer orders, scheduling pickups, tracking loads, and maintaining records. Key responsibilities include coordinating loads, providing updates to internal customers, and ensuring accurate data entry with a strong focus on customer

Qualifications

• High School Diploma/GED required, with less than 1 year of working experience.
• Strong communication, multitasking, prioritization, quick learning.
• Accurate data entry and ability to process information with high accuracy.

Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files).

Skills

Effective communication

Multitasking

Prioritization

Learning systems

Typing

Customer service

Accuracy

Education

GED (Required)

High School (Required)

Job description

Job Title

Customer Experience Support

Location & Employment

Department: Administration, Facilities & Secretarial
Country: United States of America
State/Province: Arkansas
City: Lowell
Full/Part Time: Full time

Overview

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams.

Key Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Qualifications

• Minimum Qualification: High School Diploma/GED with less than 1 year of working experience.
• Preferred Qualification: Ability to communicate effectively, multitask, prioritize, quickly learn new systems, keyboarding and typing, meet or exceed customer needs and expectations, provide excellent service, process information with high levels of accuracy.

Education

• GED (Required)
• High School (Required)

Work Experience

• Clerical/Administrative
• Customer Service/Account Manager
• Transportation/Logistics

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full‑time positions, subject to applicable eligibility requirements: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short‑term and long‑term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Employment Restrictions

This position is not eligible for employment‑based sponsorship.

Job Opening ID

00548409 Customer Experience Support (Evergreen) (Open)

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.