Customer Experience Support

StartupNWA; Lowell (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) retirement plan

Life insurance

Paid time off

Six weeks maternity leave & two weeks’

Six paid holidays

Job summary

J.B. Hunt Transport, Inc. in Lowell, Arkansas is seeking a Customer Experience Support to perform highly detailed clerical tasks and support to various teams.

You will book loads, enter orders, schedule pickups, and monitor freight in transit while providing excellent internal customer service. The role requires a High School Diploma or GED with minimal experience and emphasizes effective communication, multitasking, and the ability to quickly learn new systems.

Qualifications

• High School Diploma/GED with less than 1 year of working experience.
• Excellent communication and multitasking abilities are essential.
• Ability to learn new systems quickly and maintain accuracy.

Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace updates, and assist internal customers with load issues.
• Monitor freight in transit and coordinate customer location appointments.
• Perform general administrative and clerical duties and maintain records.

Skills

Effective communication

Multitasking

Prioritization

Learning new systems quickly

Typing / Keyboarding

Customer service

Attention to detail

Education

GED (Required)

High School Diploma (Required)

Job description

Join our talent network, explore companies and search for jobs. Employment is abundant, commutes are short, and the region is filled with a sense of possibility, a place where you can have a real impact.

Job Title:

Customer Experience Support

Department:

Administration, Facilities & Secretarial

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams.

Key Responsibilities:

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data

Schedule:

• Monday through Friday 7am to 4pm or 8am to 5pm

Minimum Qualification:

• High School Diploma/GED with less than 1 year of working experience

Preferred Qualification:

• Ability to communicate effectively
• Ability to multitask
• Ability to prioritize
• Ability to quickly learn new systems
• Keyboarding and typing
• Ability to meet or exceed customer needs and expectations and provide excellent service
• Ability to process information with high levels of accuracy

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education:

• GED (Required)
• High School (Required)

Work Experience:

• Clerical/Administrative
• Customer Service/Account Manager
• Transportation/Logistics

Job Opening ID:

00643163 Customer Experience Support (Evergreen) (Open)

Job Description Notice

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Position Requirements Notice

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity Statement

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

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