Nights Customer Experience Support

jbhunt; Lowell (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

J.B. Hunt Transport, Inc. in Lowell is seeking a Nights Customer Experience Support professional to perform detailed clerical tasks and support multiple teams under direct supervision.

You will book loads, schedule pickups, trace loads, and assist customers while maintaining accurate records and efficient administrative duties during a Monday–Friday 4pm to Midnight schedule.

Qualifications

• High school diploma or GED required.
• Demonstrated ability to communicate effectively and multitask.
• Strong prioritization and organization skills.
• Ability to learn new systems quickly and maintain accuracy.

Responsibilities

• Book loads and enter orders from customers.
• Schedule pick-ups and deliveries, trace loads, and assist internal customers with issues.
• Monitor freight in transit and respond to location requests for appointments.
• Perform general administrative duties and maintain records.

Skills

Communicate effectively

Multitask

Prioritize

Learn systems quickly

Typing

Customer service focus

Accuracy

Education

GED

High School Diploma

Job description

Job Title

Nights Customer Experience Support

Department

Administration, Facilities & Secretarial

Country

United States of America

State/Province

Arkansas

City

Lowell

Full/Part Time

Full time

Job Summary

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams.

Key Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data

Schedule

• Monday through Friday 4pm to Midnight

Minimum Qualification

• High School Diploma/GED with less than 1 year of working experience

Preferred Qualification

• Ability to communicate effectively
• Ability to multitask
• Ability to prioritize
• Ability to quickly learn new systems
• Keyboarding and typing
• Ability to meet or exceed customer needs and expectations and provide excellent service
• Ability to process information with high levels of accuracy

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

GED (Required), High School (Required)

Work Experience

Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics

Job Opening ID

00641364 Nights Customer Experience Support (Evergreen) (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.”

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.