Customer Experience Appointment Representative

jbhunt; Lowell (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Job summary

J.B. Hunt Transport, Inc. is seeking a Customer Experience Appointment Representative to support Administration, Facilities & Secretarial. The role involves coordinating loads, scheduling deliveries, documenting disputes, and ensuring high-quality service for key customers.

Under supervision, you will compile data, manage records, and contribute to process improvements while building strong customer relationships in a fast-paced logistics environment.

Qualifications

• High School Diploma/GED with 1-2 year of working experience.
• Bachelor's Degree with 1-2 year of working experience.
• Ability to multitask.
• Ability to communicate effectively over the phone all medium.
• Ability to embrace change.
• Proficient time-management skills.
• Ability to handle a stressful work-environment.

Responsibilities

• Schedule and reschedule loads to ensure timely delivery and customer satisfaction.
• Track trailer pools to check empties and plan scheduling.
• Provide documentation to validate customer disputes.
• Monitor freight for potential resets to avoid penalties and improve service.
• Resolve appointment requests for key customers within locked-out areas.
• Build and maintain relationships with new and existing customers.
• Communicate with customers to verify orders and schedule deliveries.

Skills

Multitasking

Phone communication

Time management

Adaptability

Stress management

Education

Bachelor's Degree

GED/High School Diploma

Job description

Job Title

Customer Experience Appointment Representative

Department

Administration, Facilities & Secretarial

Country

United States of America

State/Province

Arkansas

City

Lowell

Full/Part Time

Full time

Job Summary

Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries

Job Description

Key Responsibilities

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
• Track trailer pools to see if customer has available empties to determine scheduling
• Provide documentation to validate customer disputes
• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service
• Resolve appointment requests for key customers with delivery dates within locked out areas
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction

Qualifications

Minimum Qualifications

• High School Diploma/GED with 1-2 year of working experience

Preferred Qualification

• Bachelor's Degree with 1-2 year of working experience
• Ability to multitask
• Ability to communicate effectively over the phone all medium
• Ability to embrace change
• Proficient time-management skills
• Ability to handle a stressful work-environment

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

Bachelors: Business Administration/Management, Bachelors: Business Communications, GED (Required), High School (Required)

Work Experience

Customer Service/Account Manager, Intermodal, Transportation/Logistics

Job Opening ID

00646332 Customer Experience Appointment Representative (Evergreen) (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.