Customer Experience Support, Weekends

jbhunt; Lowell (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical benefit

401(k) retirement plan

Paid time off

Job summary

JB Hunt Transport, Inc. is seeking a Customer Experience Support, Weekends to provide high-level clerical support for multiple teams. The role involves booking loads, scheduling pickups, tracing loads, and assisting customers with load issues.

The position requires strong communication, multitasking, and attention to detail. Weekend hours are fixed, with on-site work and comprehensive benefits included.

Qualifications

• Strong communication and interpersonal abilities.
• Ability to multitask and manage competing priorities.
• Proven accuracy in data entry and clerical tasks.

Responsibilities

• Book loads and enter orders from customers.
• Schedule pickups and deliveries, trace loads and assist internal customers.
• Monitor freight in transit and respond to location requests for appointments.
• Perform general administrative duties and maintain records.

Skills

Communication skills

Multitasking

Prioritization

Adaptability

Typing

Attention to detail

Customer service orientation

Education

GED

High School Diploma

Job description

Job Title: Customer Experience Support, Weekends

Department: Administration, Facilities & Secretarial

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Full time

Job Summary:

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams

Job Description:

Key Responsibilities:

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data

Qualifications:

Minimum Qualification:

High School Diploma/GED with less than 1 year of working experience

Preferred Qualification:

• Ability to communicate effectively
• Ability to multitask
• Ability to prioritize
• Ability to quickly learn new systems
• Keyboarding and typing
• Ability to meet or exceed customer needs and expectations and provide excellent service
• Ability to process information with high levels of accuracy

Schedule:

• Friday & Monday 7AM to 5PM ; Saturday & Sunday 7AM to 7PM

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

GED (Required), High School (Required)

Work Experience:

Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics

Job Opening ID:

00630847 Customer Experience Support, Weekends (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.