Part-Time Customer Experience Specialist at Alkire Glen Apartments

Cottonwood Residential; Columbus (OH); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Flexible schedule

Part-time role

Growth opportunities

Job summary

Cottonwood Residential is seeking a Part-Time Customer Experience Specialist for Alkire Glen Apartments in Columbus, OH. You will help residents feel at home, greet prospects, answer inquiries by phone, email, and text, and ensure apartments are ready for showings.

The role emphasizes friendly communication, problem solving, and supporting community events and social media marketing. A flexible schedule including weekends and evenings is required, with room to grow into future management

Qualifications

• Experience in customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and inquiries simultaneously.

Responsibilities

• Greet residents, prospects, and vendors with a friendly demeanor as they enter the office.
• Respond to inquiries via phone, email, and text in a courteous, timely manner.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Escort tours and provide accurate information about available homes and pricing.
• Support planning of community events and social media marketing efforts.
• Organize package room daily and maintain vendor communications.

Skills

Customer service

Communication

Multitasking

Job description

Part-Time Customer Experience Specialist at Alkire Glen Apartments

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Alkire Glen Apartments.

In this role, you will work part-time. A flexible schedule is required and includes weekends and evening hours.

As a Customer Experience Specialist you:

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.

At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!