Customer Experience Specialist at Antero Apartments

Cottonwood Residential; Colorado Springs (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401k match

HSA

PTO 3 weeks

10.5 paid holidays

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist for Antero Apartments in Colorado Springs. You will help residents feel at home and assist prospects in finding their perfect apartment, using your upbeat attitude and strong communication to resolve questions.

The role is full-time with weekends and evenings required, offering base pay plus a quarterly bonus and comprehensive benefits. Join us to grow into future management opportunities.

Qualifications

• Excellent customer service and clear communication.
• Problem-solving mindset with a proactive approach.
• Willingness to work weekends/evenings as needed.
• Ability to greet residents and guests warmly

Responsibilities

• Assist residents and prospects to feel at home in the community.
• Answer inquiries via phone, email, and text promptly.
• Show apartments and coordinate move-in readiness.
• Plan community events and support social media activities.
• Maintain package room and vendor relationships.
• Support office operations and daily office presence.

Skills

Customer service

Communication

Problem solving

Team collaboration

Tools

CRM software

Job description

Customer Experience Specialist at Antero Apartments

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Antero Apartments.

In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.

As a Customer Experience Specialist you:

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.
• Competitive base pay and quarterly bonus structure!
• Full health, vision, dental, life, and disability benefits - available within 1-30 days!
• Generous 401k and HSA Company match!
• Paid time off – eligible for 3 weeks (120 hours) in 1 st year!
• 10.5 paid holidays!

At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!