Part Time Customer Experience Manager

Michaels Stores; Holland (MI); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Part Time Customer Experience Manager to elevate the shopping experience in their Holland store. This role involves leading front-end operations, ensuring compliance with company standards, and providing exceptional customer service. You'll manage omnichannel processes, assist with training staff, and uphold the brand's values while fostering a positive environment. If you're passionate about retail and customer satisfaction, this opportunity offers a chance to make a significant impact in a dynamic setting.

Qualifications

• Retail management experience preferred.
• Ability to manage front-end operations and customer service.

Responsibilities

• Lead omnichannel processes and maintain store recovery standards.
• Assist with onboarding, training, and coaching of team members.
• Manage shrink and safety programs, ensuring compliance.

Skills

Retail Management

Customer Service

Team Leadership

Omnichannel Processes

Job description

Join to apply for the Part Time Customer Experience Manager role at Michaels Stores

Store - HOLLAND, MI

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold our Brand Promises. Provide friendly customer service.

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; hold team accountable for store conditions and results.
2. Ensure front-end policies and procedures are followed; meet KPIs and guide team to achieve their KPIs.
3. Plan and execute class and in-store events per company programs.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding, training, and coaching of team members; participate in performance management and talent development.
8. Serve as Manager on Duty (MOD).
9. Interact positively and respectfully with customers and staff, promoting the organization’s values and serving as a role model.
10. Assist customers, locate products, and provide solutions.
11. Participate in truck unloading and stocking, ensuring standards and budget adherence.
12. Cross-train in Custom Framing sales and production.
13. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, managing workload in partnership with the Store Manager.

Preferred Knowledge/Skills/Abilities

Other duties as assigned.

Experience Required

• Retail management experience preferred.

Physical Requirements & Work Environment

• Ability to stand for long periods.
• Ability to move throughout the store, bend, lift, carry, reach, and stretch.
• Lift heavy boxes, access high shelves using ladders.
• Work in climate-controlled areas; outdoor work possible.
• Work hours include nights, weekends, and early mornings.

For accommodations, contact your supervisor to discuss possible support.

Legal & Company Information

Applicants must meet legal requirements. Michaels is committed to diversity and inclusion, providing reasonable accommodations for individuals with disabilities. Visit our website for more information about benefits and our commitment to equal opportunity.