Technical and Customer Experience Advisor - Work From Home - US

Transcom; Salt Lake City (UT); Remote; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic and innovative team as a Technical and Customer Experience Advisor, where you will help customers navigate technology in their daily lives. This role offers the flexibility of working from home while providing essential support for our telecommunications clients. You will be responsible for troubleshooting technical issues, answering product inquiries, and ensuring customer satisfaction. With a commitment to employee growth and a focus on diversity and inclusion, this is an exciting opportunity to advance your career in a supportive environment. If you are passionate about technology and enjoy helping others, this role is perfect for you.

Qualifications

• Strong computer skills with a typing speed of at least 30 WPM.
• Experience in technical support or customer service preferred.

Responsibilities

• Assist customers with technical issues related to smartphones, tablets, and computers.
• Troubleshoot and resolve account inquiries such as enrollment and cancellations.

Skills

Technical Support

Customer Service

Active Listening

Multitasking

Problem Solving

Typing Skills

Education

High School Diploma or equivalent

Tools

Computer

Headset

Job description

General Information

Location: Work at Home

Job ID: 4951

Job Category: Technical Support Agent

Language Requirement: English

Description & Requirements

Description

Are you passionate about exploring how technology enhances everyday life? Do you enjoy helping others and sharing your knowledge? Looking to grow your career with a rewarding company while enjoying a flexible work/life balance from home? Join Transcom as a Technical and Customer Experience Advisor!

In this role, you'll support our telecommunications clients by assisting customers with smartphones, tablets, and computers. Your responsibilities include troubleshooting technical issues, answering product and service questions, and resolving account inquiries such as enrollment, cancellations, or disputes.

Here's a glimpse of the calls you'll handle: Sample Call 1, Sample Call 2, Sample Call 3, Sample Call 4.

What We Are Looking For

• Ability to engage callers effectively, actively listen, and analyze technical issues
• Navigate multiple applications to research solutions efficiently
• Multitask while providing accurate and timely instructions
• Maintain professionalism and patience in high-volume, stressful situations
• Work independently in a disciplined manner from home

Requirements

• At least 18 years old with a High School Diploma or equivalent
• Successful criminal background check
• Availability for full-time work (32-40 hours/week), including evenings, weekends, and holidays
• Strong computer skills, typing at least 30 WPM
• Excellent English communication skills, courteous and professional
• Ability to follow procedures, multitask, and work in a fast-paced environment
• Experience in technical support or customer service preferred

Location & Work-at-Home Requirements

Must reside in one of the specified states and have a dedicated, quiet home office with reliable, hardwired internet (minimum 20 Mbps download, 3 Mbps upload). The provided equipment includes a computer, monitor, and headset, with a webcam for training and meetings.

About Transcom

Transcom is a global customer experience provider with over 30,000 specialists across 90 contact centers. We value our employees, support their growth, and are committed to diversity and inclusion. Join us to be part of a passionate team dedicated to delivering exceptional service!