Retail Part time Customer Experience Manager

Michaels Stores; North Little Rock (AR); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company dedicated to fueling creativity and providing a customer-centric shopping experience. As a leader in retail management, you will oversee front-end operations, ensure compliance with company policies, and foster a positive environment for both customers and team members. Your role will involve training and developing your team, executing in-store events, and managing inventory processes. This position offers a unique opportunity to make an impact in a vibrant retail environment while enjoying a range of benefits, including health insurance and employee discounts.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management preferred.
• Ability to train and develop team members.

Responsibilities

• Assist Store Manager in managing store operations and compliance.
• Lead omnichannel processes and ensure customer satisfaction.
• Train and coach customer experience team.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Store - L.RCK-N. LITTLE ROCK, AR

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking processes to ensure standards are followed and completed within budget
14. Manage and execute shrink and safety programs
15. Cross train in Custom Framing selling and production
16. In select stores without a Framing Manager, responsibilities include leading the delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience:

• Retail management experience preferred

Physical Requirements & Work Environment:

• Ability to stand for long periods
• Move throughout the store
• Bend, lift, carry, reach, stretch
• Lifting heavy boxes and using ladders or similar equipment
• Work hours include nights, weekends, and early mornings

Applicants in the U.S. must satisfy legal requirements. For accommodations, contact your supervisor or Customer Care at 1-800-642-4235.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. Our subsidiaries include Artistree and MakerPlace. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative.

We offer benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for individuals with disabilities.