Retail Part time Customer Experience Manager

Michael's; North Little Rock (AR); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in retail is seeking a dedicated individual to manage front-end operations at their North Little Rock store. This role involves ensuring compliance with store policies, leading omnichannel initiatives, and providing exceptional customer service. The ideal candidate will assist in team training and support various store functions while fostering a positive work environment.

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager in compliance with SOPs and policies.
• Plan and execute in-store events and class programs.
• Manage shrink and safety programs.

Skills

Retail management

Job description

Store - L.RCK-N. LITTLE ROCK, AR

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold Brand Promises. Provide friendly customer service.

1. Assist Store Manager in ensuring compliance with Standard Operating Procedures (SOPs) and company policies; oversee store conditions and results.
2. Ensure adherence to all front-end policies; achieve KPIs and manage team performance.
3. Plan and execute in-store events and class programs.
4. Lead omnichannel initiatives.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding, training, and coaching of team members.
8. Serve as Manager on Duty (MOD).
9. Promote a positive, respectful environment; model organizational values.
10. Assist customers, locate products, and provide solutions.
11. Participate in truck unloading and stocking, ensuring standards and budget compliance.
12. Cross-train in Custom Framing sales and production.
13. In stores without a Framing Manager, lead delivery of custom framing solutions, planning workload with the Store Manager.
14. Perform other duties as assigned.

Preferred Knowledge/Skills/Abilities

• Retail management experience preferred.

Physical Requirements and Work Environment

• Ability to stand long periods, move throughout the store, and perform physical tasks including lifting and reaching.
• Work in climate-controlled and outdoor environments, including nights, weekends, and early mornings.
• Assistive accommodations available upon request.

Additional Information

Applicants must meet legal requirements. Michaels is committed to diversity and inclusion, providing accommodations for individuals with disabilities. For inquiries, contact Customer Care at 1-800-642-4235.