Part-time Customer Experience Manager

Michaels Stores; Ann Arbor (MI); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Part-time Customer Experience Manager to enhance the shopping experience in Ann Arbor. This role involves managing front-end operations, leading omnichannel processes, and ensuring compliance with company policies. The ideal candidate will provide exceptional customer service, support team performance, and engage with customers to create a welcoming environment. If you have a passion for retail and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in retail management is preferred.
• Strong customer service skills are essential.

Responsibilities

• Manage front-end operations and uphold brand promises.
• Assist Store Manager with compliance and team accountability.
• Lead omnichannel processes and execute in-store events.

Skills

Retail management experience

Customer service

Team performance management

Job description

Join to apply for the Part-time Customer Experience Manager role at Michaels Stores

Store - ANN ARBOR, MI

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold Brand Promises. Provide friendly customer service.

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; hold team accountable for store conditions and results.
2. Follow all front end policies and procedures; achieve KPIs and manage team performance.
3. Plan and execute in-store events in line with company programs.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding, training, coaching, and performance management of team members.
8. Serve as Manager on Duty (MOD).
9. Promote a respectful, positive environment and serve as a role model.
10. Engage with customers to assist, locate products, and provide solutions.
11. Participate in truck unloading, stocking, and other operational tasks.
12. Cross-train in Custom Framing sales and production.
13. In stores without a Framing Manager, lead high-quality custom framing delivery.

Preferred Knowledge/Skills/Abilities: Retail management experience preferred.

Physical Requirements and Work Environment: Ability to stand for long periods, move throughout the store, lift heavy objects, and work nights, weekends, and early mornings. Some outdoor work and handling of glass and heat press in the Frame shop.

Applicants must meet legal requirements. Michaels is committed to inclusion and provides reasonable accommodations for individuals with disabilities.