Technical and Customer Experience Advisor - Work From Home - US

Transcom; Charlotte (NC); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Technical and Customer Experience Advisor! This role offers the flexibility of working from home while supporting telecommunications clients with their technical inquiries. You'll be part of a passionate team that values diversity and teamwork, providing you with opportunities for growth and development. If you're proactive, empathetic, and thrive in a fast-paced environment, this is the perfect opportunity for you! Enjoy competitive pay, performance incentives, and health benefits while making a difference in customer experiences.

Benefits

Health Benefits

401(k) Options

Performance Incentives

Flexible Work Hours

Qualifications

• Must be at least 18 years old with a high school diploma or equivalent.
• Experience in technical support or customer service is preferred.

Responsibilities

• Assist customers with smartphones, tablets, and computers.
• Troubleshoot technical issues and handle account inquiries.

Skills

Technical Support

Customer Service

Communication Skills

Computer Skills

Multitasking

Education

High School Diploma or Equivalent

Tools

Computer

Headset

Webcam

Job description

General Information

Location: Work at Home

Job ID: 4951

Job Category: Technical Support Agent

Language Requirement: English

Description & Requirements

Description

Join our team as a Technical and Customer Experience Advisor! You'll support our telecommunications clients by assisting customers with smartphones, tablets, and computers, troubleshooting technical issues, and handling account inquiries. This role offers a competitive starting pay, performance incentives, health benefits, 401(k) options, and the flexibility of working from home.

We value candidates who are proactive, empathetic, and capable of multitasking in a fast-paced environment. You should be comfortable working independently, adhering to schedules, and handling high-volume calls with professionalism.

Requirements

• At least 18 years old with a high school diploma or equivalent
• Successful background check
• Full-time availability (32-40 hours/week) including evenings, weekends, and holidays
• Strong computer skills, typing at least 30 wpm
• Excellent communication skills in English
• Ability to work in a quiet, distraction-free home environment with reliable high-speed internet (minimum 20 Mbps download, 3 Mbps upload, ping < 100 ms)
• Experience in technical support or customer service is preferred

Location & Work-from-Home Requirements

Must reside in one of the specified states and have a dedicated home office with a wired internet connection. The provided equipment includes a computer, monitor, and headset, with a webcam required for training and meetings.

About Transcom

Transcom is a global customer experience company with over 30,000 employees across 90 contact centers. We are committed to supporting our employees' growth and fostering a positive work environment. Join us to develop your skills and be part of a passionate team that values diversity and teamwork.