Part-Time Customer Experience & Admin Assistant

City-of-Redmond; Redmond (WA); On-site; USD 29,000 - 34,000; Part time

Job summary

The City of Redmond is seeking a part-time Customer Experience Program Assistant for the Parks and Recreation Department. This role supports City Hall operations, cashiering, onboarding, and various team functions at Redmond City Hall.

Hours are approximately 20 per week, with a maximum 29 hours per week and up to 1,040 hours per year. The position emphasizes excellent in-person, phone, and email service to residents and staff.

Qualifications

• Two years’ experience in program or administrative and office support.
• High school diploma or equivalent.
• Or equivalent combination of education, experience and training that provides the required knowledge, skills and abilities.

Responsibilities

• Provide excellent customer experience in person, on the phone, and through email for multiple lines of City business.
• Interact daily with the public and City staff.
• Provide administrative support to Customer Experience programs—cashiering, supplemental onboarding, QAlert
• Assist with various customer service issues, such as general questions, cashiering, enrollment assistance, etc.
• Partner with and assist program coordinators to ensure success of the program.
• Provide recommendations for improvement to Customer Experience programs.
• Monitor, track, and maintain metrics and analytics relevant to programs.
• Utilize and maintain computer programs and systems to input, track and communicate program data/details as well as prepare documents and run reports as requested
• Provide technical assistance to others regarding reporting updates/changes
• Assist with special programs and events as needed
• Order supplies and track inventories as requested.
• Other duties as assigned

Skills

Customer service

Administrative support

Front desk

Education

High school diploma or equivalent

Two years’ experience in program or administrative and office support

Job description

The City of Redmond is seeking a part-time Customer Experience Program Assistant for the Parks and Recreation Department. This role supports City Hall operations, cashiering, onboarding, and various team functions at Redmond City Hall.

Hours are approximately 20 per week, with a maximum 29 hours per week and up to 1,040 hours per year. The position emphasizes excellent in-person, phone, and email service to residents and staff.