Customer Experience Representative

City-of-Redmond; Redmond (WA); On-site; USD 25,000 - 30,000; Part time

Job summary

The City of Redmond Parks and Recreation Department seeks a welcoming Customer Experience Representative to support consistent guest experiences at multiple City sites. This supplemental, fixed schedule position handles registrations, tours, rentals, and general customer service across community centers.

Hours are variable and may not exceed 29 per week or 1,040 per year. The role emphasizes in-person, phone, and email interactions with the public, and requires a background check, CPR/AED, and

Qualifications

• High school diploma or GED is required.
• 1 year of experience in customer service, sales, reception, retail, or related field.
• Must pass required background check.
• CPR/AED certification required.
• Blood Pathogens Certification preferred.

Responsibilities

• Deliver high-quality customer experience in-person, on the phone, and via email.
• Perform cashiering functions including cash handling and card processing.
• Assist with activity registrations and enrollment for programs.
• Provide facility tours and rental information to prospective users.
• Check-in for rentals; manage guidelines and oversee during events.
• Set up/tear down for site activities and equipment as needed.
• Complete data entry, financial and enrollment reports on request.
• Handle difficult or sensitive customer relations situations.

Skills

Customer service

Cash handling

Enrollment support

Communication

Education

High school diploma or GED

1 year in customer service or related

Background check clearance

CPR/AED

Blood Pathogens Certification

Job description

The City of Redmond is a thriving, culturally diverse community, and home to over 80,000 residents. Redmond is the hub of an array of commerce and industry ranging from technology, aerospace, and gaming to biomedical and innovation start-ups. In this role, you will represent the city, and our values of service, integrity, accountability, belonging and stewardship.

The City of Redmond Parks and Recreation Department is seeking a welcoming, positive, and responsive professional to join the Customer Experience team. The Customer Experience Representative is a forward-facing role with high customer interaction, responsible for supporting a consistent guest experience throughout both Parks and Recreation community center locations.

Locations: Work may be conducted at multiple City of Redmond sites including the Redmond Community Center at Marymoor Village, and Redmond Senior & Community Center.

Hours: This is a supplemental, variable position and may not exceed 29 hours per week and 1,040 hours per year. Shifts will take place during community center operating hours.

• Deliver high-quality customer experience in-person, on the phone, and through email.
• Conduct business transactions and cashiering functions including cash handling, check and credit card processing.
• Manage the registration experience by providing activity details, answering questions about services, and completing enrollment in activities.
• Conduct tours of the facility for prospective user groups and answer questions regarding rental fees, policies, available dates, and ongoing usage.
• Responsible for check-in of facility rentals; confirm permit details, review rental guidelines and expectations, ensure all tables and chairs are accessible, and serve as the point of contact during the rental period.
• Provides support for site activities, events and/or rentals, helps to set up tables, chairs, AV equipment, and assists with take-down.
• Complete data entry assignments, financial reports, and registration reports as requested.
• Handle difficult and/or sensitive customer relations situations.

Education and Experience:

• High school diploma or GED
• One year in customer service, sales, reception, retail, or related experience
• Successful passing of a required background check.

Licenses and Certifications:

• CPR/AED
• Blood Pathogens Certification

This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.

Please review the Guest Services Representative (Supplemental) classification description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.

This is a non-benefitted position