Part-Time Community Experience Programs Assistant

City of Redmond, WA; Redmond (WA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Non-benefitted position

Job summary

City of Redmond, WA is seeking a Customer Experience Program Assistant (Part‑time) to support City Hall operations, cashiering, onboarding, and front desk service at Redmond City Hall. You will be the friendly, knowledgeable first point of contact for visitors, interact daily with the public and staff, and provide administrative support to Customer Experience programs.

This supplemental role offers about 20 hours per week with typical daytime hours (7:30am–5:15pm), may include special events,

Qualifications

• Two years’ experience in program or administrative and office support.
• High school diploma or equivalent.
• Or equivalent combination of education, experience and training that provides the required knowledge, skills and abilities.

Responsibilities

• Provide excellent customer experience in person, on the phone, and through email for multiple lines of City business.
• Interact daily with the public and City staff.
• Provide administrative support to Customer Experience programs—cashiering, supplemental onboarding, QAlert
• Assist with various customer service issues, such as general questions, cashiering, enrollment assistance, etc.
• Partner with and assist program coordinators to ensure success of the program.
• Provide recommendations for improvement to Customer Experience programs.
• Monitor, track, and maintain metrics and analytics relevant to programs.
• Utilize and maintain computer programs and systems to input, track and communicate program data/details as well as prepare documents and run reports as requested
• Provide technical assistance to others regarding reporting updates/changes
• Assist with special programs and events as needed
• Order supplies and track inventories as requested.
• Other duties as assigned

Skills

Customer service

Administrative support

Data entry

Education

High school diploma or equivalent

Job description

City of Redmond, WA is seeking a Customer Experience Program Assistant (Part‑time) to support City Hall operations, cashiering, onboarding, and front desk service at Redmond City Hall. You will be the friendly, knowledgeable first point of contact for visitors, interact daily with the public and staff, and provide administrative support to Customer Experience programs.

This supplemental role offers about 20 hours per week with typical daytime hours (7:30am–5:15pm), may include special events,