Part-Time Clinic Services Assistant

Indiana University; Indianapolis (IN); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

HSA

FSA

Life insurance

Retirement plan

Tuition subsidy

Paid holidays

PTO

EAP

Job summary

Indiana University School of Dentistry in Indianapolis is seeking a part-time front desk/billing assistant to schedule patients, manage triage, and support clinical staff.

You will handle phone inquiries, process payments and insurance benefits, and ensure compliance with office policies. This in-person role offers competitive IU benefits and a collaborative team environment.

Qualifications

• High school diploma or equivalent required.
• 1 year of medical office or related experience preferred.
• Proficient communication skills and professionalism are essential.

Responsibilities

• Schedules patient appointments to allow for effective treatment and patient care.
• Answers phones and provides office information.
• Manages triage, complaints, and queries from patients and students and escalates issues when needed.
• Accepts payments, enters coding on patient accounts, processes billing, and assists with billing inquiries and discrepancies.
• Applies insurance benefits and authorizations appropriately to patient accounts to determine patient due amounts.
• Places prescription orders and assists in clinic with other tasks as needed.

Skills

Communication

Professionalism

Time management

Quality mindset

Flexibility

Attention to detail

Education

High school diploma or equivalent

Job description

DENTISTRY-ORTHO & ORAL FACIAL (IN-DSOF-IUINA)

The Indiana University (IU) School of Dentistry has been advancing oral health in the state and beyond since 1879, when it was founded as the Indiana Dental College. Over the past 140 years, we've become a national leader in preparing oral health professionals, conducting innovative research that has an impact on patients and the profession, and providing patient-centered care.

• Schedules patient appointments to allow for effective treatment and patient care.
• Ensures proper staff resources are available to accommodate patient load.
• Answers phones and provides office information.
• Ensures compliance with appropriate policies, procedures and regulations in clinics.
• Manages triage, complaints, and queries from patients and students and escalates issues when needed.
• Accepts payments, enters coding on patient accounts, processes billing, and assists with billing inquiries and discrepancies.
• Applies insurance benefits and authorizations appropriately to patient accounts to determine patient due amounts.
• Places prescription orders.
• Assists in clinic with other tasks as needed.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

• 1 year of medical office or related experience

Skills

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment Highly thorough and dependable

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

IU School of Dentistry

Indianapolis, Indiana

This is an in person position.

$16.00 - $17.00 per hour based on experience

25 - 29 hours per week

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.