Part-Time Clinic Services Assistant, Central Scheduling

Indiana University Bloomington; Bloomington (IN); Hybrid; USD 22,000 - 28,000; Part time

Job summary

Indiana University Bloomington's IU School of Optometry seeks a part-time front-line receptionist who serves as the first point of contact for clinics, answers calls on a multi-phone system, collects insurance data and patient demographics, and schedules appointments.

The role supports coordination of patient care, triages ocular emergencies, and communicates with clinic staff while handling general inquiries and satisfaction comments.

Qualifications

• High school diploma or GED/HSED.
• 6 months of medical scheduling experience.
• Preferred: Previous experience in customer service.
• Must maintain confidentiality across all tasks.
• Intermediate computer skills.

Responsibilities

• Answers calls on a multi-phone system.
• Schedules appointments and triages ocular emergencies.
• Collects insurance data and patient demographics.
• Coordinates patient care and communicates with clinic staff.
• Responds to general inquiries and satisfaction comments.

Skills

Confidentiality

Intermediate computer skills

Insurance understanding

Education

High school diploma or equivalent

Tools

Practice management system

Medical chart knowledge

Job description

• First point of contact for the Indiana University (IU) School of Optometry clinics.
• Answers calls on a multi-phone system.
• Communicates with clinic staff.
• Responds to general inquiries and satisfaction comments.

OPTOMETRY (BL-OPT-IUBLA)

• First point of contact for the Indiana University (IU) School of Optometry clinics.
• Collects insurance data.
• Collects patient demographic information.
• Answers calls on a multi-phone system.
• Schedules appointments.
• Triages ocular emergencies.
• Coordinates patient care.
• Communicates with clinic staff.
• Responds to general inquiries and satisfaction comments.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED.)

Preferred

• High school diploma or equivalent (such as HSED or GED.)

WORK EXPERIENCE

Required

• 6 months of medical scheduling experience.

Preferred

• Previous experience in customer service.

Skills

Required

• Ability to maintain strict confidentiality across all tasks.
• Intermediate computer skills.

Preferred

• Ability to use Practice management system.
• Medical chart maintenance knowledge.
• Ability to understand Insurance.

This position requires the ability to work a multi-phone system for scheduling patients at the Atwater Eye Care Center and Indianapolis Eye Care Center. This position also requires ccasional in-person work at the Atwater Eye Care Center.

This position is eligible for remote work, subject to change in the future based on university policy and business needs.

Most weeks, up to 29 hours per week

Call center hours: Monday - Friday, 8:00 AM - 5:00 PM, shift will consist of full days and partial days.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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