Part-Time Clinic Services Assistant, Central Scheduling

Indiana University; Bloomington (IN); À distance; USD 25 000 - 30 000; Temps partiel

Avantages offerts par ce poste

Medical & Dental Insurance

Health Savings Account

Flexible Spending Accounts

Life Insurance

Retirement plans

Tuition subsidy

Paid holidays

Paid time off

EAP

Résumé du poste

Indiana University’s Atwater Eye Care Center and Indianapolis Eye Care Center are seeking a part-time Call Center Scheduling Associate. You will answer calls on a multi-phone system, collect insurance and demographic data, schedule appointments, triage ocular emergencies, and coordinate patient care under supervision at IU clinics in Bloomington.

Remote work is eligible, with typical schedules up to 29 hours per week and weekday hours 8:00 AM–5:00 PM.

Qualifications

• High school diploma or equivalent.
• Ability to maintain strict confidentiality across all tasks.
• Intermediate computer skills.

Responsabilités

• First point of contact for the Indiana University (IU) School of Optometry clinics.
• Collects insurance data.
• Collects patient demographic information.
• Answers calls on a multi-phone system.
• Schedules appointments.
• Triages ocular emergencies.
• Coordinates patient care.
• Communicates with clinic staff.
• Responds to general inquiries and satisfaction comments.

Connaissances

Confidentiality

Computer skills

Practice management system

Medical chart maintenance

Insurance knowledge

Formation

High school diploma or equivalent

Description du poste

OPTOMETRY (BL-OPT-IUBLA)

• First point of contact for the Indiana University (IU) School of Optometry clinics.
• Collects insurance data.
• Collects patient demographic information.
• Answers calls on a multi-phone system.
• Schedules appointments.
• Triages ocular emergencies.
• Coordinates patient care.
• Communicates with clinic staff.
• Responds to general inquiries and satisfaction comments.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED.)

WORK EXPERIENCE

Preferred

• 6 months of medical scheduling experience.
• Previous experience in customer service.

SKILLS

Required

• Ability to maintain strict confidentiality across all tasks.
• Intermediate computer skills.

Preferred

• Ability to use Practice management system.
• Medical chart maintenance knowledge.
• Ability to understand Insurance.

This position requires the ability to work a multi-phone system for scheduling patients at the Atwater Eye Care Center and Indianapolis Eye Care Center. This position also requires ccasional in-person work at the Atwater Eye Care Center.

This position is eligible for remote work, subject to change in the future based on university policy and business needs.

Most weeks, up to 29 hours per week

Call center hours: Monday - Friday, 8:00 AM - 5:00 PM, shift will consist of full days and partial days.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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