Part-Time ONSITE Client Coordinator (32650)

ExamWorks

Southfield (MI)

On-site

USD 23,000 - 26,000

Part time

14 days+

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Benefits offered by this job

Health benefits

Paid time off

401k

Medical, vision, dental

Job summary

ExamWorks is seeking a part-time Client Coordinator in Southfield, MI, to support client inquiries, data entry, and case filing with high quality service. You will assign cases to reviewers, contact clients for clarifications, and follow up on submissions, while maintaining HIPAA compliance and accurate records.

Responsibilities include handling inquiries, data systems entry, daily QA coordination, and performing clerical tasks.

Qualifications

High school diploma or equivalent required.
Minimum one year clerical experience; or equivalent combination of education and experience preferred.
Experience in a medical office or insurance industry preferred.
Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
Must be knowledgeable of Word, Outlook, and Excel; able to follow HIPAA regulations.

Responsibilities

Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
Utilize appropriate systems and databases to enter client or claimant information and/or retrieve information.
Maintain daily contact with the QA department regarding workflow and pending report status.
Contact providers for assignment and update database.
File and archive open and closed cases.
Verify all client information is current in the database and all client specific guidelines and/or rules or information is documented in the system.
Work independently and in partnership with other team members to ensure questions are addressed, documented and cases are returned in a timely fashion.
Direct calls to other departments as needed.
Perform various clerical duties such as typing, filing, emailing, and proofreading.
Assist in resolution of customer complaints and quality assurance issue.
Notify management of any report issues or concerns.
Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
Perform other duties as assigned.

Skills

Microsoft Word

Outlook

Excel

HIPAA compliance

40 WPM typing

Communication skills

Independence

Time management

Education

High school diploma or equivalent

Clerical experience

Medical office or insurance experience

Tools

Fax machine

Copier

Scanner

Telephone

Job description

We're looking for a Client Coordinator to join our team!

The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards. In addition, the Client Coordinator will be responsible for assigning cases to reviewers, contacting clients with questions or clarifications, and emailing/calling reviewers for case submission follow up.

Role Highlights

Part-time position: Monday-Friday, 8:00am-2:00pm EST
Competitive pay: $17- $19 per hour
Location: 26261 Evergreen Road Suite 290 Southfield, MI 48076

Duties & Responsibilities Include

Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
Maintain daily contact with the QA department regarding workflow and pending report status.
Contact providers for assignment and update database.
File and archive open and closed cases.
Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
Direct calls to other departments as needed.
Perform various clerical duties such as typing, filing, emailing, and proofreading.
Assist in resolution of customer complaints and quality assurance issue.
Notify management of any report issues or concerns.
Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
Perform other duties as assigned.

Education and/or Experience

High school diploma or equivalent required.
Minimum one year clerical experience; or equivalent combination of education and experience preferred.
Experience in a medical office or insurance industry preferred.

Qualifications

Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
Must be a qualified typist with a minimum of 40 W.P.M.
Ability to follow instructions and respond to managements' directions accurately.
Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
Must demonstrate exceptional communication skills.
Must be able to work independently, prioritize work activities and use time efficiently.
Must be able to maintain confidentiality.
Must be able to demonstrate and promote a positive team -oriented environment.
Must be able to stay focused and concentrate under normal or heavy distractions.
Must be able to work well under pressure and or stressful conditions.
Must possess the ability to manage change, delays, or unexpected events appropriately.
Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ExamWorks, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.