Part-Time Card Services Pro: Fraud, Disputes & Support

Y-12 Credit Union; Knoxville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Y-12 Credit Union in Knoxville, TN seeks a Card Services Specialist to guide members through fraud, disputes, and card inquiries while safeguarding accounts. You’ll analyze transactions, apply appropriate resolutions, and support digital wallets, card controls, and tokenization services.

In this role you’ll partner with frontline teams to resolve issues, maintain accurate records, and communicate clearly with members, delivering compassionate, proactive service throughout every resolution.

Responsibilities

• Investigate fraud activity and process disputes and chargebacks.
• Analyze complex card transactions and determine appropriate resolutions.
• Support members with card-related questions, digital wallet solutions, card controls, and tokenization services.
• Partner with frontline teams and internal departments to resolve issues and provide guidance on card processing.
• Maintain accurate account records while navigating changing regulations, card-network requirements, and operational procedures.
• Help ensure members receive clear communication, timely updates, and exceptional service throughout the resolution process.

Job description

Y-12 Credit Union in Knoxville, TN seeks a Card Services Specialist to guide members through fraud, disputes, and card inquiries while safeguarding accounts. You’ll analyze transactions, apply appropriate resolutions, and support digital wallets, card controls, and tokenization services.

In this role you’ll partner with frontline teams to resolve issues, maintain accurate records, and communicate clearly with members, delivering compassionate, proactive service throughout every resolution.