Card Services Fraud & Disputes Specialist — Protect & Resolve

1ST MIDAMERICA CREDIT; Bethalto (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunities for career growth

Supportive team environment

Job summary

1 st MidAmerica is seeking a Card Services Fraud and Disputes Specialist to provide full member service and protect members and the credit union from unauthorized transactions, billing errors, and fraudulent claims. The role involves handling fraud and dispute claims, issuing provisional credit, and ensuring compliance with card network rules.

The position requires a high school diploma, 2–4 years of related experience, and exceptional customer service.

Qualifications

• High school diploma or equivalent.
• 2–4 years of experience in supporting debit and credit card disputes and fraud cases.
• Exceptional customer service experience required.

Responsibilities

• Investigates and assists members and staff with fraud and dispute claims, processes charge backs, and issues provisional credit.
• Answers all questions and resolves problems within authority.
• Maintains member account information on applicable operating systems and ensures records are accurate.
• Submits required reports to Card Services Management.
• Ensures compliance with regulations and card network rules.
• Troubleshoots, examines, and identifies patterns on debit/credit card authorization.
• Coordinates with technical support and vendors to resolve fraud and dispute cases.
• Record, monitor, and follow up on member disputes.
• Blocks cards promptly when fraud notices are received and reissues lost/stolen cards.

Skills

Customer service

Fraud investigations

Dispute resolution

Attention to detail

Education

High school diploma or equivalent

Job description

1 st MidAmerica is seeking a Card Services Fraud and Disputes Specialist to provide full member service and protect members and the credit union from unauthorized transactions, billing errors, and fraudulent claims. The role involves handling fraud and dispute claims, issuing provisional credit, and ensuring compliance with card network rules.

The position requires a high school diploma, 2–4 years of related experience, and exceptional customer service.